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Windows Vista-SP 1 caused system not to boot

This is a discussion on Windows Vista-SP 1 caused system not to boot within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. I recently installed Vista Service Pack 1 and when it was done, a check disk started. It gets stuck and


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Old 06-01-2011, 01:48 PM   #1
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I recently installed Vista Service Pack 1 and when it was done, a check disk started. It gets stuck and will not complete, the file causing an error is
0xc00000e9. I cannot get my computer past the boot up screen, once it gets stuck at the checkdisk, I have to manually shut down. It will not start in safe mode nor will it do System Recovery? I do not want to lose my files, help please....
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Old 06-01-2011, 03:39 PM   #2
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"the file causing an error is 0xc00000e9"

This is an error-code, not a file. Try starting Windows in safe mode, then uninstall SP1 whilst in that mode

To get into Windows safe mode:

Keep tapping F8 as soon as you turn on the PC, until the "Advanced Startup Options" appears.

Using the up/down arrow keys, highlight Safe Mode and press <Enter>.
The desktop will look strange and all the icons will be larger, but that is normal for safe mode.
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Old 06-01-2011, 05:33 PM   #3
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safe mode will not work whatsoever but thank-you
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Old 06-01-2011, 06:28 PM   #4
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Use your repair/installation disk to access Startup Repair.
Select the System Restore option, and restore the system to a point before you installed SP1

Then, go to the PC manufacturer's website and update all drivers/software on the system - then try installing Service Pack 1 again (the primary reasons for a Service Pack failing are malware or outdated drivers).
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Old 06-02-2011, 02:15 PM   #5
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I don't have a repair/installation disc :( Is there any way to get one w/o spending a fortune?
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Old 06-03-2011, 03:46 AM   #6
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You can download a repair disk from here: Download: Windows Vista x64 Recovery Disc &#x2014; The NeoSmart Files
Please be advised that these are Torrent downloads - and we don't support that here.
They also offer a normal download for a fee - I don't know what the price is.

And, depending on the make/model of your system, you can usually order disks from the manufacturer at a reasonable price. Unfortunately, only the Dell and Gateway/eMachines systems come with a bootable OS disk (the rest are disk images that you can't use to repair the system)

Post back with any questions and we'll be glad to help out further.
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Old 06-03-2011, 04:57 PM   #7
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This happened to me before, the only way I could get solve the problem was by resetting my hard drive :( (no repair disc.)
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Old 06-04-2011, 05:40 AM   #8
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Quote:
Originally Posted by jovimom View Post
I recently installed Vista Service Pack 1 and when it was done, a check disk started. It gets stuck and will not complete, the file causing an error is
0xc00000e9. I cannot get my computer past the boot up screen, once it gets stuck at the checkdisk, I have to manually shut down. It will not start in safe mode nor will it do System Recovery? I do not want to lose my files, help please....
Exception code 0xc00000e9 = I/O error

HDD may have failed.

Run HDD diagnostics -
- https://www.carrona.org/hddiag.html
- https://www.techsupportforum.com/2828431-post7.html
- https://www.techspot.com/vb/topic7602.html

Regards. . .

jcgriff2

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