09-27-2014, 04:19 PM
- Microsoft Support
Join Date: Jun 2008
OS: XP, Vista, Seven, & a whole host you would never have heard of.Windows Ten 64 bit Pro
Hi, a clean boot as described in the MS site is a normal diagnostic feature, we run them often, with no problems, so the issue might just be coincidental.
Do you have a copy of the OS dvd if so boot from it select the RE (repair your computer) option. From the available options list select command prompt.
At the x sources prompt type:- bcdedit | find "osdevice" (exactly as shown here) press enter.
It will return a partition usually C:, use whatever lettter the cmd returns in the following cmd's (assume c:)
At the x sources prompt type:- chkdsk c:/r (press enter) 5 stages of chkdsk will run, and can take a long time to compete, do not worry if you receive an error 50, this is normal.
Next still at the x sources prompt type:- C: (or the partition letter from the first cmd) press enter.
Next at the c: prompt type:-
bootrec /fixboot (press enter) should receive a success message.
bootrec /fixmbr (press enter, success message).
bootrec /rebuildbcd (press enter) will take awhile and when requested press Y restart computer, it may during restart load some device drivers just wait till it goes to your log on...let us know how you get on.