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Windows 7 Updates Failing Error 800736B3

This is a discussion on Windows 7 Updates Failing Error 800736B3 within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. Hello, My Windows 7 x64 Home Premium updates are failing with error code 800736B3 I've tried the "Update Readiness Tool

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Old 08-27-2014, 08:12 PM   #1
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My Windows 7 x64 Home Premium updates are failing with error code 800736B3

I've tried the "Update Readiness Tool for Windows 7 x64" and they still fail.

I've tried SFC /SCANNOW and they still fail.

Please Help!!

Thank You!

Rob S.
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Old 08-27-2014, 11:39 PM   #2
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Posts: 15,079
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Hello Rob,

Lets run SURT to see if it gives an indication of a corruption:

Download and run System Update Readiness Tool (SURT)
  • Please go Here and download the System Update Readiness Tool (SURT). Save this file to your desktop
  • Go to your desktop and run KB947821
  • When the SURT finishes installing, Please continue.

  1. Click on the button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with the rest of the steps.
Export CBS folder
  1. Click the Start button then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
  8. Attach this to your next post please.
Please Note:: if the file is too big to upload to you next please post please upload via Dropbox or ge.tt
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