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Vista - Explorer Freezes on reboot, system restore fails, BIOS update fails. Help.

This is a discussion on Vista - Explorer Freezes on reboot, system restore fails, BIOS update fails. Help. within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. So, earlier today, everything was fine. My computer was working normally nothing was acting up. While unplugging my laptop from


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Old 03-20-2009, 03:47 PM   #1
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So, earlier today, everything was fine. My computer was working normally nothing was acting up. While unplugging my laptop from the wall I dropped it, but nothing appeared to be wrong. A little while later I restarted my computer and it worked fine for about a minute and then everything froze in windows explorer, nothing would work, folders wont open task manager never appears start menu wont come up, nothing.
I booted into safe mode and everything works fine through there, so I looked around online and one suggestion was to update my BIOS so I tried to update from Dells Inspiron 1420 A08 to the newer A10 BIOS version, trying that in safe mode failed so I tried to boot normally and quickly do whatever it told me, when I tried it wouldnt restart (and still refuses too, I have to shut it down manually outside of safe mode) it said it couldnt update the BIOS version because it couldnt locate the image, but I downloaded it directly from Dells own website.
So then I tried to do a system restore, and I got the message:

The disk Vista (c:) has errors
Windows detected file system corruption on Vista (c:)
You must check the disk for errors before it can be restored.

So I clicked scan and fix, and nothing happens. (this is back in safe mode by the way) so I opened a command promp and typed sfc /scannow
and it scanned and found some errors but were unable to fix them. Details are located in the CBS.log
So I opened the log and I found the following:

POQ 62 ends.
2009-03-20 18:23:49, Info CSI 00000167 [SR] Verify complete
2009-03-20 18:23:49, Info CSI 00000168 [SR] Verifying 14 (0x0000000e) components
2009-03-20 18:23:49, Info CSI 00000169 [SR] Beginning Verify and Repair transaction
2009-03-20 18:23:50, Info CSI 0000016a Repair results created:
POQ 63 starts:

POQ 63 ends.
2009-03-20 18:23:50, Info CSI 0000016b [SR] Verify complete
2009-03-20 18:23:50, Info CSI 0000016c [SR] Repairing 8 components
2009-03-20 18:23:50, Info CSI 0000016d [SR] Beginning Verify and Repair transaction
2009-03-20 18:23:52, Info CSI 0000016e Hashes for file member \??\C:\Windows\System32\browseui.dll do not match actual file [l:24{12}]"browseui.dll" :
Found: {l:32 b:PAtv3HiCpV5lzg+Iw9yaTgptk0/ozvq1foDm9jez5Uo=} Expected: {l:32 b:ZG1aM+oQH3K5XeeSL3lqDhDOqTWly0zzNtZYH2sqr8Q=}
2009-03-20 18:23:52, Info CSI 0000016f [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"browseui.dll" from store
2009-03-20 18:23:52, Info CSI 00000170 Hashes for file member \??\C:\Windows\Branding\Basebrd\basebrd.dll do not match actual file [l:22{11}]"basebrd.dll" :
Found: {l:32 b:pkw3dv4djuXof64YoFbRld0+kvPLJckKV+KVFQSg6oo=} Expected: {l:32 b:D6xQtNG0YqqXjVmwDIXe9xPa5J6cKJE+H6vDbfoZvyA=}
2009-03-20 18:23:52, Info CSI 00000171 [SR] Repairing corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\Branding\Basebrd"\[l:22{11}]"basebrd.dll" from store
2009-03-20 18:23:53, Info CSI 00000172 Hashes for file member \??\C:\Windows\System32\imageres.dll do not match actual file [l:24{12}]"imageres.dll" :
Found: {l:32 b:AbjeiKX1eym8UZl1QNXhWIWAiaLL0bA3jiG1Bmvu9/I=} Expected: {l:32 b:aRAlOqXf1+JlbGW3In59VGZI1sVWAFUtefonXQMxqgA=}
2009-03-20 18:23:53, Info CSI 00000173 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
2009-03-20 18:23:53, Info CSI 00000174 Hashes for file member \??\C:\Windows\System32\shsvcs.dll do not match actual file [l:20{10}]"shsvcs.dll" :
Found: {l:32 b:jKyHXSuYT2fLsg4aCIku8lg5Br2eOMyjW2ydIej8J+s=} Expected: {l:32 b:FkbvOAW2a3wSw63pq+hK2pq3ulB5Gnb8cskGES45OpI=}
2009-03-20 18:23:53, Info CSI 00000175 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"shsvcs.dll" from store
2009-03-20 18:23:54, Info CSI 00000176 Hashes for file member \??\C:\Windows\System32\drivers\secdrv.sys do not match actual file [l:20{10}]"secdrv.sys" :
Found: {l:32 b:9sKApvU3slT5cqTAew3DRITy60oGYMeVa+EqJnj3jh8=} Expected: {l:32 b:9yczppvG4aK7kddjL/NGPBJWP2D9zACizdZ/8g1HmVI=}
2009-03-20 18:23:54, Info CSI 00000177 [SR] Repairing corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\System32\drivers"\[l:20{10}]"secdrv.sys" from store
2009-03-20 18:23:54, Info CSI 00000178 Hashes for file member \??\C:\Windows\System32\authui.dll do not match actual file [l:20{10}]"authui.dll" :
Found: {l:32 b:WJejD+r6eV4K5UoFR30S7yWDr7CN7rBWqKYIPWuvzhk=} Expected: {l:32 b:D56R5zctkgpV2kv8YlB5auf8iTzTLlDfXl8/2kXXiTA=}
2009-03-20 18:23:54, Info CSI 00000179 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"authui.dll" from store
2009-03-20 18:23:54, Info CSI 0000017a Hashes for file member \??\C:\Windows\System32\themeui.dll do not match actual file [l:22{11}]"themeui.dll" :
Found: {l:32 b:onP9EOayteq11K2nYWUtYroQF7s+dzx6CTdwwvVE3i0=} Expected: {l:32 b:wKeX9+2zcgNJS+yvE98nM0rlZtEjkMZKJgoFwmVOkqs=}
2009-03-20 18:23:54, Info CSI 0000017b [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"themeui.dll" from store
2009-03-20 18:23:54, Info CSI 0000017c Hashes for file member \??\C:\Windows\System32\uxtheme.dll do not match actual file [l:22{11}]"uxtheme.dll" :
Found: {l:32 b:sEzNKhqX7gGrMUMuLze66CfCOxdNTMveH+jUT+p90p4=} Expected: {l:32 b:7WNMmCnof00BZEby4vRLVComPxZvae9XWbvpZKRX7L4=}
2009-03-20 18:23:54, Info CSI 0000017d [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"uxtheme.dll" from store
2009-03-20 18:23:55, Info CSI 0000017e Repair results created:
POQ 64 starts:
0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\e3aa548caaa9c901e11b00001c079801._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"
1: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\2347558caaa9c901e21b00001c079801.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"
2: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\03d46f8caaa9c901e31b00001c079801.$$_system32_21f9a9c4a2f8b514.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_system32_21f9a9c4a2f8b514.cdf-ms"
3: Hard Link File: Source = [l:232{116}]"\SystemRoot\WinSxS\x86_microsoft-windows-browseui_31bf3856ad364e35_6.0.6001.18000_none_30e2e1b2e655cd1c\browseui.dll", Destination = [l:72{36}]"\??\C:\Windows\System32\browseui.dll"
4: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\23aa838caaa9c901e41b00001c079801.$$_branding_1728f5d8b15e5263.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_branding_1728f5d8b15e5263.cdf-ms"
5: Move File: Source = [l:230{115}]"\SystemRoot\WinSxS\Temp\PendingRenames\5390868caaa9c901e51b00001c079801.$$_branding_basebrd_9ee9a176c9fadab4.cdf-ms", Destination = [l:142{71}]"\SystemRoot\WinSxS\FileMaps\$$_branding_basebrd_9ee9a176c9fadab4.cdf-ms"
6: Hard Link File: Source = [l:258{129}]"\SystemRoot\WinSxS\x86_microsoft-windows-b..ng-base-homepremium_31bf3856ad364e35_6.0.6000.16386_none_1fb83cb24fe14364\basebrd.dll", Destination = [l:86{43}]"\??\C:\Windows\Branding\Basebrd\basebrd.dll"
7: Hard Link File: Source = [l:232{116}]"\SystemRoot\WinSxS\x86_microsoft-windows-imageres_31bf3856ad364e35_6.0.6000.16386_none_da86e136fafaf563\imageres.dll", Destination = [l:72{36}]"\??\C:\Windows\System32\imageres.dll"
8: Hard Link File: Source = [l:224{112}]"\SystemRoot\WinSxS\x86_microsoft-windows-shsvcs_31bf3856ad364e35_6.0.6001.18000_none_cd305d2a1ced96
2009-03-20 18:23:55, Info CSI e2\shsvcs.dll", Destination = [l:68{34}]"\??\C:\Windows\System32\shsvcs.dll"
9: Move File: Source = [l:230{115}]"\SystemRoot\WinSxS\Temp\PendingRenames\9342a78daaa9c901e61b00001c079801.$$_system32_drivers_dc1b782427b5ee1b.cdf-ms", Destination = [l:142{71}]"\SystemRoot\WinSxS\FileMaps\$$_system32_drivers_dc1b782427b5ee1b.cdf-ms"
10: Hard Link File: Source = [l:238{119}]"\SystemRoot\WinSxS\x86_macrovision-protection-safedisc_31bf3856ad364e35_6.0.6000.16386_none_5b761551c05a7af8\secdrv.sys", Destination = [l:84{42}]"\??\C:\Windows\System32\drivers\secdrv.sys"
11: Hard Link File: Source = [l:254{127}]"\SystemRoot\WinSxS\x86_microsoft-windows-authentication-authui_31bf3856ad364e35_6.0.6001.18000_none_0bf37d16f567e1f7\authui.dll", Destination = [l:68{34}]"\??\C:\Windows\System32\authui.dll"
12: Hard Link File: Source = [l:228{114}]"\SystemRoot\WinSxS\x86_microsoft-windows-themeui_31bf3856ad364e35_6.0.6001.18000_none_84fe96731b81293b\themeui.dll", Destination = [l:70{35}]"\??\C:\Windows\System32\themeui.dll"
13: Hard Link File: Source = [l:228{114}]"\SystemRoot\WinSxS\x86_microsoft-windows-uxtheme_31bf3856ad364e35_6.0.6001.18000_none_a5e49ad4068f9b12\uxtheme.dll", Destination = [l:70{35}]"\??\C:\Windows\System32\uxtheme.dll"

POQ 64 ends.
2009-03-20 18:23:55, Info CSI 0000017f [SR] Repair complete
2009-03-20 18:23:55, Info CSI 00000180 [SR] Committing transaction
2009-03-20 18:23:55, Info CSI 00000181 Creating NT transaction (seq 1), objectname [6]"(null)"
2009-03-20 18:23:55, Info CSI 00000182 Created NT transaction (seq 1) result 0x00000000, handle @0x150c
2009-03-20 18:23:55, Error CSI 00000183 (F) STATUS_CANNOT_DELETE #3083258# from RtlRunPrimitiveOperationsFromCallbacksAgainstSil(...)[gle=0xd0000121]
2009-03-20 18:23:55, Info CSI 00000184 [SR] Unable to complete Verify and Repair transaction because some of the files that need to be repaired are in use. A reboot is required to complete this operation.
2009-03-20 18:23:55, Info CSI 00000185 [SR] Repairing 8 components
2009-03-20 18:23:55, Info CSI 00000186 [SR] Beginning Verify and Repair transaction
2009-03-20 18:23:56, Info CSI 00000187 Hashes for file member \??\C:\Windows\System32\browseui.dll do not match actual file [l:24{12}]"browseui.dll" :
Found: {l:32 b:PAtv3HiCpV5lzg+Iw9yaTgptk0/ozvq1foDm9jez5Uo=} Expected: {l:32 b:ZG1aM+oQH3K5XeeSL3lqDhDOqTWly0zzNtZYH2sqr8Q=}
2009-03-20 18:23:56, Info CSI 00000188 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"browseui.dll" from store
2009-03-20 18:23:56, Info CSI 00000189 Hashes for file member \??\C:\Windows\Branding\Basebrd\basebrd.dll do not match actual file [l:22{11}]"basebrd.dll" :
Found: {l:32 b:pkw3dv4djuXof64YoFbRld0+kvPLJckKV+KVFQSg6oo=} Expected: {l:32 b:D6xQtNG0YqqXjVmwDIXe9xPa5J6cKJE+H6vDbfoZvyA=}
2009-03-20 18:23:56, Info CSI 0000018a [SR] Repairing corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\Branding\Basebrd"\[l:22{11}]"basebrd.dll" from store
2009-03-20 18:23:57, Info CSI 0000018b Hashes for file member \??\C:\Windows\System32\imageres.dll do not match actual file [l:24{12}]"imageres.dll" :
Found: {l:32 b:AbjeiKX1eym8UZl1QNXhWIWAiaLL0bA3jiG1Bmvu9/I=} Expected: {l:32 b:aRAlOqXf1+JlbGW3In59VGZI1sVWAFUtefonXQMxqgA=}
2009-03-20 18:23:58, Info CSI 0000018c [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
2009-03-20 18:23:58, Info CSI 0000018d Hashes for file member \??\C:\Windows\System32\shsvcs.dll do not match actual file [l:20{10}]"shsvcs.dll" :
Found: {l:32 b:jKyHXSuYT2fLsg4aCIku8lg5Br2eOMyjW2ydIej8J+s=} Expected: {l:32 b:FkbvOAW2a3wSw63pq+hK2pq3ulB5Gnb8cskGES45OpI=}
2009-03-20 18:23:58, Info CSI 0000018e [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"shsvcs.dll" from store
2009-03-20 18:23:58, Info CSI 0000018f Hashes for file member \??\C:\Windows\System32\drivers\secdrv.sys do not match actual file [l:20{10}]"secdrv.sys" :
Found: {l:32 b:9sKApvU3slT5cqTAew3DRITy60oGYMeVa+EqJnj3jh8=} Expected: {l:32 b:9yczppvG4aK7kddjL/NGPBJWP2D9zACizdZ/8g1HmVI=}
2009-03-20 18:23:58, Info CSI 00000190 [SR] Repairing corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\System32\drivers"\[l:20{10}]"secdrv.sys" from store
2009-03-20 18:23:58, Info CSI 00000191 Hashes for file member \??\C:\Windows\System32\authui.dll do not match actual file [l:20{10}]"authui.dll" :
Found: {l:32 b:WJejD+r6eV4K5UoFR30S7yWDr7CN7rBWqKYIPWuvzhk=} Expected: {l:32 b:D56R5zctkgpV2kv8YlB5auf8iTzTLlDfXl8/2kXXiTA=}
2009-03-20 18:23:58, Info CSI 00000192 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"authui.dll" from store
2009-03-20 18:23:59, Info CSI 00000193 Hashes for file member \??\C:\Windows\System32\themeui.dll do not match actual file [l:22{11}]"themeui.dll" :
Found: {l:32 b:onP9EOayteq11K2nYWUtYroQF7s+dzx6CTdwwvVE3i0=} Expected: {l:32 b:wKeX9+2zcgNJS+yvE98nM0rlZtEjkMZKJgoFwmVOkqs=}
2009-03-20 18:23:59, Info CSI 00000194 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"themeui.dll" from store
2009-03-20 18:23:59, Info CSI 00000195 Hashes for file member \??\C:\Windows\System32\uxtheme.dll do not match actual file [l:22{11}]"uxtheme.dll" :
Found: {l:32 b:sEzNKhqX7gGrMUMuLze66CfCOxdNTMveH+jUT+p90p4=} Expected: {l:32 b:7WNMmCnof00BZEby4vRLVComPxZvae9XWbvpZKRX7L4=}
2009-03-20 18:23:59, Info CSI 00000196 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"uxtheme.dll" from store
2009-03-20 18:23:59, Info CSI 00000197 Repair results created:
POQ 65 starts:
0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\e3eff88eaaa9c901e81b00001c079801._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"
1: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\b3cdff8eaaa9c901e91b00001c079801.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"
2: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\13b1168faaa9c901ea1b00001c079801.$$_system32_21f9a9c4a2f8b514.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_system32_21f9a9c4a2f8b514.cdf-ms"
3: Hard Link File: Source = [l:232{116}]"\SystemRoot\WinSxS\x86_microsoft-windows-browseui_31bf3856ad364e35_6.0.6001.18000_none_30e2e1b2e655cd1c\browseui.dll", Destination = [l:72{36}]"\??\C:\Windows\System32\browseui.dll"
4: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\e38e1d8faaa9c901eb1b00001c079801.$$_branding_1728f5d8b15e5263.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_branding_1728f5d8b15e5263.cdf-ms"
5: Move File: Source = [l:230{115}]"\SystemRoot\WinSxS\Temp\PendingRenames\a3d4218faaa9c901ec1b00001c079801.$$_branding_basebrd_9ee9a176c9fadab4.cdf-ms", Destination = [l:142{71}]"\SystemRoot\WinSxS\FileMaps\$$_branding_basebrd_9ee9a176c9fadab4.cdf-ms"
6: Hard Link File: Source = [l:258{129}]"\SystemRoot\WinSxS\x86_microsoft-windows-b..ng-base-homepremium_31bf3856ad364e35_6.0.6000.16386_none_1fb83cb24fe14364\basebrd.dll", Destination = [l:86{43}]"\??\C:\Windows\Branding\Basebrd\basebrd.dll"
7: Hard Link File: Source = [l:232{116}]"\SystemRoot\WinSxS\x86_microsoft-windows-imageres_31bf3856ad364e35_6.0.6000.16386_none_da86e136fafaf563\imageres.dll", Destination = [l:72{36}]"\??\C:\Windows\System32\imageres.dll"
8: Hard Link File: Source = [l:224{112}]"\SystemRoot\WinSxS\x86_microsoft-windows-shsvcs_31bf3856ad364e35_6.0.6001.18000_none_cd305d2a1ced96
2009-03-20 18:23:59, Info CSI e2\shsvcs.dll", Destination = [l:68{34}]"\??\C:\Windows\System32\shsvcs.dll"
9: Move File: Source = [l:230{115}]"\SystemRoot\WinSxS\Temp\PendingRenames\93523f90aaa9c901ed1b00001c079801.$$_system32_drivers_dc1b782427b5ee1b.cdf-ms", Destination = [l:142{71}]"\SystemRoot\WinSxS\FileMaps\$$_system32_drivers_dc1b782427b5ee1b.cdf-ms"
10: Hard Link File: Source = [l:238{119}]"\SystemRoot\WinSxS\x86_macrovision-protection-safedisc_31bf3856ad364e35_6.0.6000.16386_none_5b761551c05a7af8\secdrv.sys", Destination = [l:84{42}]"\??\C:\Windows\System32\drivers\secdrv.sys"
11: Hard Link File: Source = [l:254{127}]"\SystemRoot\WinSxS\x86_microsoft-windows-authentication-authui_31bf3856ad364e35_6.0.6001.18000_none_0bf37d16f567e1f7\authui.dll", Destination = [l:68{34}]"\??\C:\Windows\System32\authui.dll"
12: Hard Link File: Source = [l:228{114}]"\SystemRoot\WinSxS\x86_microsoft-windows-themeui_31bf3856ad364e35_6.0.6001.18000_none_84fe96731b81293b\themeui.dll", Destination = [l:70{35}]"\??\C:\Windows\System32\themeui.dll"
13: Hard Link File: Source = [l:228{114}]"\SystemRoot\WinSxS\x86_microsoft-windows-uxtheme_31bf3856ad364e35_6.0.6001.18000_none_a5e49ad4068f9b12\uxtheme.dll", Destination = [l:70{35}]"\??\C:\Windows\System32\uxtheme.dll"

POQ 65 ends.
2009-03-20 18:23:59, Info CSI 00000198 [SR] Repair complete
2009-03-20 18:23:59, Info CSI 00000199 Creating NT transaction (seq 2), objectname [6]"(null)"
2009-03-20 18:23:59, Info CSI 0000019a Created NT transaction (seq 2) result 0x00000000, handle @0x1fa8
2009-03-20 18:24:00, Info CSI [email protected]/3/20:22:24:00.424 CSI perf trace:
CSIPERF:TXCOMMIT;880438





I have no idea what to do, if this means that my HDD is failing and I need to get a new one? I dunno, its relativly new only since last July.
I'm running Vista Home Premium SP1
Intel Core2 Duo T5750 @ 2.00 GHz, 3 Gb RAM
Dell Inspiron 1420
250GB SATA Hard Drive (5400RPM)
I really need someone's input, please!
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Old 03-20-2009, 04:04 PM   #2
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Hi, the first rule if you ever drop a laptop (and it appears OK) is to take the battery out, boot from the mains if all is OK turn off add battery and reboot. Now you may have damaged the MB and or the RAM seating or HDD cable connection as well as the monitor connect cable.. etc ...etc. You can see where this is heading to the shop would be my advice.
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