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touchpad has stopped working

This is a discussion on touchpad has stopped working within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. Hello, I've just done a windows update and my touchpad has stopped working.I've tried a system restore before the update


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Old 08-25-2013, 06:31 PM   #1
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Hello, I've just done a windows update and my touchpad has stopped working.I've tried a system restore before the update but it didn't help.Ive checked the mouse properties but there was nothing listed under devices and i've looked at device manager but there's no category for mouses and other pointing devices.Can anyone help please?Paul
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Old 08-25-2013, 06:54 PM   #2
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What is the make and model# of your laptop?
Boot into Setup (Bios) go to Integrated Peripherals and look for Touch Pad, if it is Disabled, Enable it.
boot normally, and go to the computer manufacturers Support/Download drivers site and type in your make and model # or your service tag # and download the touchpad driver for your model.
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Old 08-25-2013, 07:54 PM   #3
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The laptop is a toshiba satellite C660.I downloaded the 1 driver update they had but after i'd installed it i went to mouse in control panel and a pop up appeared saying "Unable to connect to the synaptics pointing device driver.If you have installed another ps/2 pointing device driver please uninstall the synaptics driver by clicking on the yes button you then need to reinstall your pointing device driver for your external device again".I tried to install it twice i also booted into bios to make sure it's enabled.
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Old 08-26-2013, 11:16 AM   #4
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Hi do you have the short model number ie psc0le then we can check the driver page
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Old 08-26-2013, 12:06 PM   #5
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You might try going to Start, typing "msconfig" and then right-clicking it and selecting "run as administrator." See if the touchpad driver is enabled at startup.

Also, run "devmgmt" as an administrator and look for any yellow exclamation marks, make sure to expand collapsed sections.

Running "sfc/scannow" from an elevated admin command prompt probably wouldn't hurt either.

If you can't find a setting or driver solution after you have explores the issue thoroughly), the problem may be with the hardware itself, which is hopefully limited to a cable that came lose of the touchpad device. The touchpad for your system includes the keyboard's base and will run about $55. Replacement is pretty straightforward (though it entails keeping track of about two dozen tiny screws) and there are several references and videos that can assist you.
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Old 08-26-2013, 12:57 PM   #6
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The model number is PSCOQE.I don't think it's hardware problem because the laptop is only 20 mths old,i just need to find a way to reinstall the driver.
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Old 08-26-2013, 01:14 PM   #7
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Hi is win 7 32 bit or 64 as there is a choice for the Operating system and it may make a difference please see here Driver Downloads - Laptops | Toshiba - Toshiba
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Old 08-26-2013, 01:18 PM   #8
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28/03/12 Touch Pad DriverSynapticsWindows 7 - 64 Bit15.0.8.1World Wide

14/02/11 Touch Pad DriverSynapticsWindows 7 - 32 Bit15.0.8.1World Wide
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Old 08-26-2013, 01:24 PM   #9
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Cheers for that
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Old 08-26-2013, 03:43 PM   #10
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It's win 64.I've already downloaded and installed the link you supplied but i did again anyway.I'm getting the same message when i go to mouse in control panel which is "Unable to connect to the synaptics pointing device driver.If you have installed another ps/2 pointing device driver please uninstall the synaptics driver by clicking on the yes button you then to reinstall your pointing device driver for your external device again".Also in device manager the status of the device is "This device is not present,is not working properly,or does not have all all it's drivers installed (Code 24).
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Old 08-26-2013, 03:46 PM   #11
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Hi it is possible the touchpad has failed Code 24: This device is not present, is not working properly, or does not have all its drivers installed
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Old 08-26-2013, 04:55 PM   #12
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Is there any chance it hasn't failed and i can fix it without taking it to a specialist?
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Old 08-26-2013, 07:32 PM   #13
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Watch this video and ask yourself if you feel that you could perform the repair yourself. Note that there is no guarantee that a touchpad replacement will solve the problem. Most computer repair shops will charge you a labor/evaluation fee of $100 or so plus the replacement component price and its shipping and handling cost.

Toshiba Satellite C650 Touchpad Replacement Guide - Install Fix Replace Mouse Palmrest L670 L675 - YouTube
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