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(Still) unable to access folders on external drive

This is a discussion on (Still) unable to access folders on external drive within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. Problem : A portable hard drive seems to have been infected by some kind of malware. Folders appeared as shortcuts

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Old 12-11-2011, 08:51 AM   #1
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Problem: A portable hard drive seems to have been infected by some kind of malware. Folders appeared as shortcuts and were inaccessible. Trend Micro's Housecall found a worm but upon fixing it the folders have now 'disappeared' even though the drive still has space being used up as if they are still there.

I think I know the source of the problem: recently at school I had to use my portable drive for an important school project because nothing else was available, so I had to plug it in to numerous computers the students use. The kids often go on random gaming/movie/you-get-the-idea websites on these school computers.

Recently, when I plugged my Samsung S2 Portable external hard drive into my Compaq 615 Notebook running Windows 7 Home Premium 32bit and used Windows Explorer I could play an mp3 file stored there but I couldn't open any folders.

I got a message that, according to Google searching, seems to be common when one's drive has become infected with some kind of virus, worm or trojan: "Windows cannot find 'E:\RECYCLER\bcd8f464.exe'. Make sure you typed the name correctly, and then try again."

When Exploring the portable drive all the folder icons appeared as though they were shortcuts in that they featured an arrow image on them. This included $RECYCLE.BIN.

I have ran both Avast! and Malwarebytes which both reported no problems despite the portable drive folders remaining inaccessable.

When doing some initial googling I tried downloading Flash_Disinfector but when I tried to run it by double-clicking nothing happened. According to more googling, this is reasonably common but after a quick look at some topics about it I figured I should not pursue this issue just yet in relation to my own drive's apparent infection.

Instead, after a little more googling, I moved on to trying Panda USBVaccine which very quickly reported both my C: drive and my external E: drive were vaccinated. Even so, when exploring E: I still couldn't access the folders and their icons still showed as apparent shortcuts.

In properties the folders I can't access were indeed classified by Windows as shortcuts, apparently with the .ink file extension.

I tried to 'take ownership' of the folders. To save me some clicking I tried to download a couple of registry hacks to give me a Take Control option in context menus but of the two I tried both allowed me to take control of mp3 files (that I can access anyway) but not the folders, ie. there was no option in the context menu even though I know the registry hack worked from trying it on the mp3.

Next I tried right-clicking one of the folders named 'Stuff' and chose Properties > Security > Advanced > Owner

It was listed as:
Account Unknown(S1-5-21-861567501-261903793-1801674531-500)

I then clicked the Edit button and changed it to Administrators with Full control then clicked Apply and OK.

Next I went to the folder's Properties > Security > Edit


Object name: E:\Stuff.ink

Group or user names:

In the list that appears is one listed as Account Unknown(S-1-5-21-861567501-261903793-1801674531-500)

I clicked to remove this user but no doubt until this gets fixed properly it will return. Anyway, nothing about the folder changed: it was still a shortcut and inaccessible.

I then did an online scan with Trend Micro's Housecall. It found numerous instances of lnk dorkbot.smi

I took the option to fix the folders and Housecall reported this was a success but now I cannot see any folders at all on the hard drive. By going to the Properties of the drive I can see there is a lot of used space, as if my folders are still there, but as I said, now I can't see them.

I have provided attach.zip as instructed. Thanks!

I just want to add that I do have 'Show hidden files and folders' option ticked so the 'invisible' folders are not formally hidden.

BUMP, please.

Could really use some advice here.

Attached Files
File Type: zip attach.zip (13.0 KB, 39 views)
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Old 12-17-2011, 11:36 PM   #2
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Add "Take Ownership" to Explorer Right-Click Menu in Win 7 or Vista - How-To Geek

try taking ownership of the whole drive first

if you wish security to run a check you need to follow this


and post it in the correct form and in the correct section

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Old 12-18-2011, 02:15 AM   #3
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I do not get an option to take ownership, even of the drive, although I can take ownership of an mp3 file on the drive as described above.

It's been over a week since my first post in the general security forum. I was advised to post in the correct forum so I then remade the post in the malware forum. I've waited well beyond the 72 hours and now I'm being told to post in the correct forum again. Meanwhile this topic has been moved to a Windows 7 forum.

I've followed the instructions as best I can in that link provided and attached the required files. I have no idea what I'm doing wrong or what I haven't done correctly, all I know is I've thus far had scant support and - in accordance with the request not to post for help on any other forum as stated on the New Requirements topic that I have tried to follow in good faith - over a week later this one line of enquiry for advice or support seems to be getting me nowhere.

Perhaps if I'm doing something wrong someone could specify what or at least tell me which forum I'm supposed to post in beyond the "correct" one. This is the third forum my topic has been in, in over a week yet nothing has been achieved here. This is not me being rude, I've patiently tried to do everything asked of me, this is me asking if I need to do something more then please be specific.
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Old 12-18-2011, 09:57 AM   #4
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did you add the right click option i gave you

then you right click on the drive in my computer

then take ownership

to post in security you need to follow the instructions in the security link i gave you

and your post in security will look like this and not a zipped file


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Old 12-19-2011, 02:26 AM   #5
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Thank you dai.

Now I see I overlooked that I should copy/paste the contents of 'DDS.txt' to be posted as text to my post.

Here it is:
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_29
Run by Nobody at 14:56:03 on 2011-12-11
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.1789.1080 [GMT 7:00]
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Panda USB Vaccine\USBVaccine.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.co.uk/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {2DB66063-BB98-466A-AA0D-3E7ACF5ED853} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GR469A~1.DLL
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {BFC32E1D-EE75-4A48-BC60-104E11EE2431} - No File
uRun: [Nektra OEAPI]
mRun: [SysTrayApp] c:\program files\idt\wdm\sttray.exe
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [avast5] "c:\program files\alwil software\avast5\avastUI.exe" /nogui
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\users\nobody\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {BFC32E1D-EE75-4A48-BC60-104E11EE2431}
IE: {CC963627-B1DC-40E0-B52A-CF21EE748449} -
IE: {CC963627-B1DC-40E0-B52A-CF21EE748450} -
IE: {CC963627-B1DC-40E0-B52A-CF21EE748451} -
IE: {CC963627-B1DC-40E0-B52A-CF21EE748452} -
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {7E6A20FB-153F-402c-A84B-1A64E1955D3D} - {7E6A20FB-153F-402c-A84B-1A64E1955D3D}
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer =
TCP: Interfaces\{13941054-062B-4328-A2EC-B0C1D725F7AC} : DhcpNameServer =
TCP: Interfaces\{13941054-062B-4328-A2EC-B0C1D725F7AC}\14466716E6365602146796164796F6E602A45445D27657563747 : DhcpNameServer =
TCP: Interfaces\{13941054-062B-4328-A2EC-B0C1D725F7AC}\4505D2C494E4B4F5446433333333 : DhcpNameServer =
TCP: Interfaces\{13941054-062B-4328-A2EC-B0C1D725F7AC}\4796E616 : DhcpNameServer =
TCP: Interfaces\{13941054-062B-4328-A2EC-B0C1D725F7AC}\84F4E454950284F45535540233 : DhcpNameServer =
TCP: Interfaces\{13941054-062B-4328-A2EC-B0C1D725F7AC}\86F6E6569786F657375613 : DhcpNameServer =
TCP: Interfaces\{13941054-062B-4328-A2EC-B0C1D725F7AC}\E616D60756164723 : DhcpNameServer =
TCP: Interfaces\{13941054-062B-4328-A2EC-B0C1D725F7AC}\E657D60756164713 : DhcpNameServer =
TCP: Interfaces\{D4058079-F63C-4CC1-BB97-76E30F02AED8} : DhcpNameServer =
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GRA32A~1.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GR469A~1.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
================= FIREFOX ===================
FF - ProfilePath - c:\users\nobody\appdata\roaming\mozilla\firefox\profiles\g8njhpax.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\nos\bin\np_gp.dll
============= SERVICES / DRIVERS ===============
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-3-9 435032]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-6-26 314456]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-14 48128]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_x86_neutral_b3d7bbbd6875f4bb\AEstSrv.exe [2010-1-21 81920]
R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-1-5 176128]
R2 AMD FUEL Service;AMD FUEL Service;c:\program files\ati technologies\ati.ace\fuel\Fuel.Service.exe [2011-1-5 284672]
R2 AMD Reservation Manager;AMD Reservation Manager;c:\program files\ati technologies\ati.ace\reservation manager\AMD Reservation Manager.exe [2010-6-17 140224]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-6-26 20568]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2010-6-26 55128]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2011-12-9 44768]
R3 amdiox86;AMD IO Driver;c:\windows\system32\drivers\amdiox86.sys [2011-2-8 37944]
R3 amdkmdag;amdkmdag;c:\windows\system32\drivers\atikmdag.sys [2011-1-5 6789120]
R3 amdkmdap;amdkmdap;c:\windows\system32\drivers\atikmpag.sys [2011-1-5 235520]
R3 btusbflt;Bluetooth USB Filter;c:\windows\system32\drivers\btusbflt.sys [2010-4-14 45736]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\drivers\vwifimp.sys [2009-7-14 14336]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\drivers\yk62x86.sys [2009-9-28 315392]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-14 229888]
S3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2010-1-21 228408]
S3 nosGetPlusHelper;getPlus(R) Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2009-7-14 20992]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-2-23 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-5-19 1343400]
=============== Created Last 30 ================
2011-12-10 10:44:30 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{630a9cc0-bd1d-451d-a48e-1c4ab8e98d05}\offreg.dll
2011-12-10 04:22:32 -------- d-----w- c:\programdata\Panda Security
2011-12-10 04:22:21 -------- d-----w- c:\program files\Panda USB Vaccine
2011-12-10 02:52:16 6823496 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{630a9cc0-bd1d-451d-a48e-1c4ab8e98d05}\mpengine.dll
2011-11-14 10:46:46 -------- d-----w- c:\users\nobody\appdata\roaming\BlitzCards
2011-11-14 10:46:32 -------- d-----w- c:\program files\Blitz FlashCards (GOTD Version)
==================== Find3M ====================
2011-12-02 14:53:09 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-28 18:01:25 41184 ----a-w- c:\windows\avastSS.scr
2011-11-28 17:53:53 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-11-28 17:52:07 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2011-10-02 2203 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-09-29 16:03:04 1290608 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-09-29 03:37:56 2341888 ----a-w- c:\windows\system32\win32k.sys
============= FINISH: 14:56:48.27 ===============

Yes I downloaded the two files from Add "Take Ownership" to Explorer Right-Click Menu in Win 7 or Vista - How-To Geek and installed the registry hack. As I said before, I can take ownership of an mp3 on the drive (thus I know how to shift+right-click to get the option) but there is no option to take ownership when doing this on the E: drive. I can, however, further add that I don't get the option if I were to want to take ownership of my C: drive either.
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Old 12-19-2011, 04:01 AM   #6
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the security logs have to be posted in security,no one outside of the security team can advise on them

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Old 12-19-2011, 04:44 AM   #7
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Hi, you would be best served by having the security team clear your machine of any possible nasty's.

As far as having a "take ownership" right click context menu for the %systemdrive% forget it. It mod's the reg using Icacls and is applicable only to files and folders that's why you do not see it, there is a better version of this mod called "grant admin full control" it includes .exe's.

Now it is possible to restore Vista, Seven permissions and to grant them specifically, I have posted this on this forum before. A bit complicated and probably best if you have a "clear" from the security team first, if you want to I will post the details, up to you, though as I said best to get all nasty's first.
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Old 12-19-2011, 05:26 AM   #8
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Download Grant Admin Full Control 1.1 Free - Take File/Folder Ownership from Context Menu. - Softpedia

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Old 12-20-2011, 01:46 AM   #9
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But I originally posted this in the General Security forum and then I remade it in the Malware forum and then it was moved to the Windows 7 forum.

Am I to make a third topic or could a mod simply place this wherever it's meant to go?

And thanks for the replies so far, I'm looking forward to starting work on this. The drive has been out of action for nearly two weeks now and I'm worried about losing some things since the last backup.
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Old 12-20-2011, 02:28 AM   #10
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if you wish to post in security then follow this


and post the results of what you get from following these instructions in the security section here

Virus/Trojan/Spyware Help - Tech Support Forum

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