Go Back   Tech Support Forum > Microsoft Support > Windows 7 , Windows Vista Support

User Tag List

[SOLVED] Asus mousepad not working

This is a discussion on [SOLVED] Asus mousepad not working within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. Hi guys, My girlfriend booted up her laptop this morning and the mousepad was not responding, it does not move


Closed Thread
 
Thread Tools Search this Thread
Old 02-17-2011, 03:48 AM   #1
Registered Member
 
Join Date: May 2009
Posts: 28
OS: XP/Windows 7



Hi guys,

My girlfriend booted up her laptop this morning and the mousepad was not responding, it does not move or click. She has disabled and enabled it, as it was already enabled and it was working fine last night (as she was at mine with it). She also booted in safe mode and the mousepad was still not working. There appears to be no software in the add or remove programs list in relation to a mouse and she does not have a temporary external USB mouse.

I have researched and it mentioned removing drivers and rebooting, but that was when it was working in safe mode, however, her mousepad does not work in safe mode or normal.

Does anyone have any ideas on what other troubleshooting we could do?

Many thanks!
definedhate is offline  
Sponsored Links
Advertisement
 
Old 02-17-2011, 03:51 AM   #2
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



See if Windows System restore can be of help -
START | type rstrui - select restore point prior to yesterday

Regards. . .

jcgriff2

`
jcgriff2 is offline  
Old 02-17-2011, 04:00 AM   #3
Registered Member
 
Join Date: May 2009
Posts: 28
OS: XP/Windows 7



Thanks for the prompt reply, that was the first thing we tried, I forgot to mention that lol. That still didn't work.
definedhate is offline  
Sponsored Links
Advertisement
 
Old 02-17-2011, 04:23 AM   #4
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Check Reliability Monitor to see if in fact anything did install -
START | type perfmon /rel

Any red/ yellow flags in device Manager?
START | type devmgmt.msc

Check system manufacturer's support site or touchpad's support site for driver updates.

You should get USB mouse to see if it works. It may not make sense - "mouse worked yesterday, not today" -- but same happened here in 2008 on a Fujitsu A6030 laptop. Mousepad had to be replaced.
jcgriff2 is offline  
Old 02-17-2011, 04:46 AM   #5
Registered Member
 
Join Date: May 2009
Posts: 28
OS: XP/Windows 7



Thanks, I will pass the information on and see what happens. I will let you know the results when we've tested it.
definedhate is offline  
Old 02-17-2011, 05:04 AM   #6
Registered Member
 
Join Date: May 2009
Posts: 28
OS: XP/Windows 7



The reliability monitor said that a PS/2 mouse was installed properly and should be working, but obviously its not... lol
There are no yellow or red flags in the device manager.
definedhate is offline  
Old 02-17-2011, 05:24 AM   #7
Registered Member
 
Join Date: May 2009
Posts: 28
OS: XP/Windows 7



Its fixed! Her technical solution was "I smacked it" and then it restarted itself and it was working lol.

Thanks for your assistance though.
definedhate is offline  
Old 02-17-2011, 06:57 AM   #8
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Glad to hear of unconventional solution. I suggest that you clean the mousepad with isopropyl alcohol and qtips carefully. However, it may be a loose wire/ connection causing the problem. I would advise keeping a USB mouse on hand just in case!

Regards. . .

jcgriff2

`
jcgriff2 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
[SOLVED] asus n50 laptop inbuilt webcam not working
got an asus n50vc laptop running vista 32. Has an inbuilt webcam which was working fine before, but now all of a sudden doesnt. Device manager has 2 unknown usb devices but I cannot install any drivers for it. Lifeframe (prog for taking pics etc) says that the webcam is in use by another program....
stella_tommo Laptop Support 6 02-12-2011 05:02 PM
PS/2 Keyboard Not Working
So, I have a tendency to hit several keys on my keyboard, especially since I play using both hands on the keyboard in some scenarios... With the breaking of my USB keyboard (Ideazon Zboard, or SteelSeries Zboard), I decided to get a more durable keyboard operating on the PS/2 port rather than...
moltendorf Motherboards, Bios & CPU 1 02-11-2011 07:13 AM
[SOLVED] Connected but Internet Not Working
I'm totally confused as to why the Internet on my PC isn't working and I'm hoping one of you guys may have an idea. I had to format my hard drive yesterday but the back up disc I have wasn't working, so I reinstalled Windows XP straight from an XP disc. I was missing a few drivers which I've...
GaryG83 Networking Support 2 01-22-2011 01:42 PM
PNY 470 vs Asus 4870x2
My current build: CPU: Intel i7 920 @ 2.667 Motherboard: Asus P6T Deluxe Hard drive: WD Siliconedge blue 128gb SSD Hard drive: Hitachi 2tb 7200rpm 32mb cache Memory: 6 x 2gb DDR3 tripple channel memory GPU: Asus 4870x2 Problem:
clonxy Building 13 01-22-2011 01:36 PM
updating chipset drivers on Asus P5B mobo
Hi, all. I'm beginning to upgrade my home built comp for better gaming. I have already purchased new processor, new video card, and new cooler. SPECS: Win XP Pro x64 Intel E6400, oc to 3.08G Nvidia Foxconn 8800 GTS, factory oc'd 4G G.Skill DDR2-800 RAM PSU OCZ GameStream 600w
Roger33 Motherboards, Bios & CPU 7 01-12-2011 06:24 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 06:30 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts