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Problems recovering files from an external hard drive

This is a discussion on Problems recovering files from an external hard drive within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. I can no longer access my external hard drive after my laptop had gotten infected with the NTOSKRNL-HOOK trojan, but


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Old 08-22-2009, 12:44 PM   #1
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Join Date: Aug 2009
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OS: Windows Vista Home Premium



I can no longer access my external hard drive after my laptop had gotten infected with the NTOSKRNL-HOOK trojan, but cannot tell if my external hard drive isn't working due to virus-, hardware- or software-related issues. It is important that I recover my research data from either my external hard drive or from my laptop's old hard drive that was damaged from the infection.

Dell's regular support line and their fee-based virus support group weren't able to distinguish whether my external hard drive had gotten infected during my laptop's infection or whether my external hard drive had some kind of mechanical or software error, and I was referred here by a technician from TechSupportForum's virus area.

Can someone tell me in which area of TechSupportForum I should post a more detailed question, or should I take my external hard drive to a local repair shop to recover my data?
jayschif is offline  
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