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This is a discussion on please help - not too sure what section I should be in within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. I left my husband in charge of purchasing a new computer tower while I was on holiday and he got


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Old 09-06-2009, 02:30 AM   #1
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I left my husband in charge of purchasing a new computer tower while I was on holiday and he got a Dell Studio 540 (bless him). For a week now I have been trying to download itunes and it won't work - can anyone tell me why? thanks
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Old 09-06-2009, 03:01 AM   #2
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Hi -

Did the new system come with an Internet Security Suite installed (NIS, N360, KIS, McAfee, etc..) ? If so it must be removed -- using the product manufacturer's removal tool.

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Old 09-06-2009, 03:07 AM   #3
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thanks for that - but if i remove mcafee will that not put my computer at risk?
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Old 09-06-2009, 05:29 AM   #4
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Post-McAfee removal would leave you with the Windows Firewall, Windows Defender and the anti-virus of your choice. This is the configuration that I user on all of my systems. It of course is up to you.

Here is a prior thread involving McAfee -

https://www.techsupportforum.com/f217...th-406333.html


Download the McAfee Removal Tool (MRT); save to desktop. Then go to desktop, RIGHT-click on the MRT icon and select Run as Administrator. When complete - re-boot.

https://download.mcafee.com/products/...tches/MCPR.exe

Reset the Windows Firewall to its default settings -
START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply, OK

Use AVG for a/v if you wish - https://free.avg.com/download-avg-ant...s-free-edition

Regards. . .

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