and welcome to the Forum
How are you connecting to your ISP?
Please give us the exact Brand and Model of:
Your Router ( if you are using one )
Are you connecting wired or wireless?
Has this pc ever successfully connected to the internet?
Also, Let's try this:
Click on Start
. . Run
. . type CMD
At the > prompt type type the following command: IPCONFIG /ALL
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
Right click in the command window and choose Select All
, then hit Enter
Come back here and Paste the results in a message.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.