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Fingerprint logon unavailable after waking from Sleep

This is a discussion on Fingerprint logon unavailable after waking from Sleep within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. hello. i recently installed Windows 7 on my HP 8510p laptop and I noticed that while i can normally login


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Old 09-04-2009, 10:05 AM   #1
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hello. i recently installed Windows 7 on my HP 8510p laptop and I noticed that while i can normally login using either a password or my fingerprint when I first switch on the computer, i cannot use the fingerprint reader after i put my laptop to sleep and then restart it. when i press to power button to restart after sleep, i am shown the welcome screen with the Fingerprint icon and my username below it and below that it says:

"Fingerprint unlock. Scan an enrolled finger on the fingerprint reader to unlock."
and then i have to press "Other Credentials" and login using my password, while the fingerprint reader doesn't work.

I searched for solutions on the net and found that other users had this problem as well. no solution however. i read somewhere (and confirmed it) that when i try to login with a false password, i can then login using the fingerprint successfully.

Anyone has any clues, please help!

Kyris
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Old 09-13-2009, 02:22 PM   #2
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anyone?? please, it's getting annoying!
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Old 09-13-2009, 04:31 PM   #3
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Have you seen this article: https://support.microsoft.com/kb/930570
or this one: https://support.microsoft.com/kb/971171
or this one: https://support.microsoft.com/kb/974303
or this one: https://support.microsoft.com/kb/949201
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Old 09-13-2009, 04:35 PM   #4
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as i understand this article is for windows vista OS and service packs. i told you that i have windows 7 installed.
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Old 09-13-2009, 05:02 PM   #5
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OK, if that's what you want, I'll leave you alone and won't respond to your topics anymore.
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Old 09-14-2009, 06:05 AM   #6
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Quote:
Originally Posted by usasma View Post
OK, if that's what you want, I'll leave you alone and won't respond to your topics anymore.
huh? isn't the link you gave me about windows vista?
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Old 09-14-2009, 08:14 AM   #7
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Quote:
Originally Posted by kyris View Post
as i understand this article is for windows vista OS and service packs.

i told you that i have windows 7 installed.

Quote:
Originally Posted by usasma View Post
OK, if that's what you want, I'll leave you alone and won't respond to your topics anymore.

Quote:
Originally Posted by kyris View Post
huh? isn't the link you gave me about windows vista?
I believe it was the manner in which you reminded us that Windows 7 was installed.

`

I suggest that you go to the HP Support site and see if they have released an updated driver for the fingerprint scanner. If not, re-install Windows 7 and see if that clears things up.

Did you run the Windows 7 Upgrade Advisor before installing Windows 7? Run it & see if it flags the fingerprint scanner -

https://www.microsoft.com/downloads/d...1-2497c146af15

jcgriff2

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Old 09-14-2009, 12:32 PM   #8
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hello jcgriff2, thanks for you reply. i ran the program and it told me to "Run windows update after installing windows 7 to make this device compatible" for the Fingerprint reader but i have a newer version of Authentec driver installed on my machine than the one offered on the hp website. also, i installed all appropriate windows updates and still the problem exists..
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Old 09-15-2009, 04:52 AM   #9
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Quote:
Originally Posted by usasma View Post
usasma, thanks for the reply. i tried applying the hotfixes that were supplied in the links you gave me but for all of them i got the message that they are not applicable for my computer, probably because they are for windows vista. Thanks anyway..
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Old 09-15-2009, 07:06 AM   #10
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Who makes the fingerprint scanner?

Have you checked their website?

Here is Authentec's site - https://www.authentec.com/news-mediacoverage.cfm

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Old 09-15-2009, 07:20 AM   #11
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there are no drivers for downloading in their website, unless i cannot find them! i was searching in another forum and a guy made a post saying that this hotfix works for the fingerprint in windows 7:
https://support.microsoft.com/kb/929734
i downloaded it but again i got the message that it could not be used on my computer. am i doing something wrong?

he also said to create this key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\HidUsb\FastResumeDisable = 1
however, this did not fix the problem either (unless i have to restart my pc, which i haven't done).
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