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This is a discussion on Connectivity problems with wifi within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. Hello. I wonder if anyone can help me at all please? My son's laptop running Windows 7 crashed a while

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Old 08-20-2015, 09:27 AM   #1
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Hello. I wonder if anyone can help me at all please?

My son's laptop running Windows 7 crashed a while back and the icon at the bottom of the screen showing internet connection and available networks disappeared. He was originally able to get on the home network which the laptop knows but unable to connect to any other wifi elsewhere even via control panel or BT desktop help. Now he seems either not to be able to connect, or if he can it runs really slowly. Tried system restore without success.

I'm imagining it's a Windows problem. Could the crash have been due to a virus? Is there any way to restore the connectivty ourselves without having it repaired by an expert?

Many thanks for any advice
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Old 08-20-2015, 02:06 PM   #2
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First, explain the crash that the laptop experience.

Second, try to reinstall the networking driver for the laptop.
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