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chkdsk stall and notebook crash

This is a discussion on chkdsk stall and notebook crash within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. I was starting out with 1 problem with chkdsk. My external hard drive took a dive off the table, now


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Old 01-03-2020, 02:18 AM   #1
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I was starting out with 1 problem with chkdsk. My external hard drive took a dive off the table, now explorer doesn't see the drive. Chkdsk stalled on stage 4 of 5 at 16%. Chkdsk recommends not stopping the program before it is finished. I started writing this on notebook and it is not responding. Task manager is not closing notepad. I have 2 attachments with my info. What do I do now?
Thanks abusknott
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Old 01-03-2020, 09:58 AM   #2
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Quote:
My external hard drive took a dive off the table
Chances are great that the USB controller inside the enclosure has failed from the fall. the HDD itself may also be damaged. You can unplug the USB drive from the computer freeing up your computer and cancelling Check Disk
How long have you had the External drive? If it is less then a year, it is under warranty and can be replaced for free.
If you have had it longer, then you can disassemble the case and remove the HDD within, then you can attach it to a computer via a USB Adapter, Dock or another Enclosure with a power adapter. If the drive spins up, you are half way there. Then you can use Data Recovery software to copy the files to a new drive.
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