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Black Screen While Updating Drivers

This is a discussion on Black Screen While Updating Drivers within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. Note - I've seen topics talk about this problem, but there's a few things I don't quite get. Hello, earlier


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Old 08-14-2012, 06:28 PM   #1
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Note - I've seen topics talk about this problem, but there's a few things I don't quite get.

Hello,

earlier today I downloaded a tool from amd.com to update my drivers. I acquired the file through the autodetect page:
AMD Driver Autodetect

My computer is a fairly recent Hewlett Packard laptop with the model name "HP Pavilion dv7-6b15ed". Its OS is Windows 7 (64 bit).

To the point:
I started the update after getting the installer from the aforementioned file, and after just a little while, the entire screen became black. It's now been in this problematic state for over two hours. People I've spoken to have assured me the screen turning black is normal, but I doubt over two hours is what they had in mind.

Two important points I hope you can answer:

Should I wait before I perform a forced shutdown? Is there any possibility it'll recover by itself? The last time I did force a shutdown, I had to return my computer to an earlier state to get it back up and running and it hasn't run quite as sharply ever since.

Is there a way to prevent this problem from occurring with this program or is there a better alternative for getting one's drivers up to standards?

I'm afraid I'm not very technical at all, so I really need some help, preferrably soon. Any response would be appreciated.
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Old 08-15-2012, 05:08 AM   #2
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press Ctrl+ALT+Del do can you start the Task Manager? If not a Hard Shutdown is all that is left.
The video driver conflicted with something else. It's best to manually download your Video driver from the HP site. HP drivers are more suited for this machine.
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