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Black Screen w/ Mouse Cursor

This is a discussion on Black Screen w/ Mouse Cursor within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. Working on a Dell XPS 410 running Windows Vista. First booted into normal mode...after Vista loads the desktop comes to


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Old 02-02-2010, 09:39 AM   #1
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Working on a Dell XPS 410 running Windows Vista. First booted into normal mode...after Vista loads the desktop comes to a screen that is completely blacked out, except for the mouse cursor that does move around. The system does boot into safe mode...even safe mode w/ networking. So I installed Malwarebytes and updated to latest version and performed a full scan. About 40 infections were found and successfully quarantined and deleted. When I was promted to reboot the system, I did so and let it boot into normal mode. But to no avail did the removal of found infections seem to fix whatever problems is causing this solid black desktop with no icons, taskbar, or anything except a movable mouse cursor. Does anybody have any ideas I can try before I decide to just re-install Vista anew. Thanks for any and all help.
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