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Memory/Wireless Adapter Problem

This is a discussion on Memory/Wireless Adapter Problem within the RAM and Power Supply Support forums, part of the Tech Support Forum category. I need help finding the source of the problem with my PC. It has been a pain to use it


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Old 07-18-2018, 03:16 AM   #1
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I need help finding the source of the problem with my PC. It has been a pain to use it for at least a year now.

Every time I go to the internet (email, browsing, youtube etc), my PC malfunctions.

It disconnects itself from the internet. This happens after a short freeze on my PC for about half a second. Also, when watching youtube, it creates a buzzing like sound before the malfunctions happens.

My PC then stops detecting my neighbors' wireless networks and only connects to my router and saying no internet.

To fix this, I go to device manager and disable/enable my wireless adapter. But I will only be able to use the internet for a few minutes before it malfunctions again.

I know its not a router problem because other devices within the house connects fine. Its just my PC.

Second problem is that I'm getting random blue screen crashes especially when my PC is idle. (Bad pool caller, IRQL not less or equal, kernel security check fail, memory management).

I did all that I can to fix the problem. Updating software and hardware, virus check, disk check, memory test, disk clean up, virus/malware check, bios check, system restore and still the same.

Need help Isolating the problem.
Thank you.

BIOS Version A07
BIOS Date 3/13/2014
OS Version Microsoft Windows 10 Home



Manufacturer Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz
Clock Speed 3.4Ghz
L2 Cache Size 1024


Available Memory 85.90 %
Page File Size 37,583.2MB
Available Page File 100.00 %
Virtual Memory 37,583.2MB
Available Virtual Memory 83.35 %
DIMM3 8,192.0MB
DIMM1 8,192.0MB
DIMM4 8,192.0MB
DIMM2 8,192.0MB


Adaptor Realtek PCIe GbE Family Controller
Adaptor Bluetooth Device (Personal Area Network)
Adaptor Bluetooth Device (RFCOMM Protocol TDI)


DVD/CD-ROM Drives
HL-DT-ST DVDRWBD CH30N

Disk Drives
LITEONIT LMT-256M6M mSATA 256GB
ST3000DM001-1CH166

Display Adapters
NVIDIA GeForce GTX 1050 Ti

IDE ATA/ATAPI Controllers
Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller


Sound Devices
Realtek Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
NVIDIA High Definition Audio

USB Controllers
Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
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Old 07-18-2018, 03:40 AM   #2
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Is this a OEM or custom build?

Need you complete system specs...type of hardware and make/model of each or If OEM brand/make/model?
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Old 07-18-2018, 04:24 AM   #3
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Express Service Code 19670151458
Computer Model XPS 8700
BIOS Vendor Dell Inc.
BIOS Version A07
BIOS Date 3/13/2014
OS Version Microsoft Windows 10 Home

I just copied it from my specs online.
Its not a custom build. Bought it as it is.
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Old 07-18-2018, 04:37 AM   #4
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Make sure you have the current/latest drivers installed. First thing I'd do is update the BIOS...it's way out of date; A07 from 2014 and the lastest is A13 from 2018.

Here's your Dell model page:
https://www.dell.com/support/home/us...1b3m02/drivers
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Old 07-18-2018, 05:14 AM   #5
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BIOS Version A13
BIOS Date 6/13/2018


Here's the new specs
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Old 07-18-2018, 10:49 AM   #6
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Did you install any other outdated drivers? Especially the chipset, LAN and wifi drivers? Are you still experiencing your problem?
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Old 07-18-2018, 02:05 PM   #7
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Yes, I updated everything that I can update.
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Old 07-18-2018, 02:21 PM   #8
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If you haven't updated all Network Adapter drivers, do that. If no help the Network adapter can be defective. Two ways to check: First, use a USB adapter if you have one around. Second, if you have any kind of repeater, connect it directly to the computer and change to an Ethernet rather than wi-fi mode. If either works, your Network Adapter needs replacement.
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Old 09-12-2018, 09:34 AM   #9
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Hi...i am a new user here. In my case by resetting the adapter I don't have to check the wifi as often for a while but the problem continues to occur. Could one of you please explain exactly why we are having this error?
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Old 09-12-2018, 12:56 PM   #10
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Wikipedia: WiFi > Interference
Quote:
Interference

Wi-Fi connections can be disrupted or the internet speed lowered by having other devices in the same area. Many 2.4 GHz 802.11b and 802.11g access-points default to the same channel on initial startup, contributing to congestion on certain channels. Wi-Fi pollution, or an excessive number of access points in the area, especially on the neighboring channel, can prevent access and interfere with other devices' use of other access points, caused by overlapping channels in the 802.11g/b spectrum, as well as with decreased signal-to-noise ratio (SNR) between access points. This can become a problem in high-density areas, such as large apartment complexes or office buildings with many Wi-Fi access points.

Additionally, other devices use the 2.4 GHz band: microwave ovens, ISM band devices, security cameras, ZigBee devices, Bluetooth devices, video senders, cordless phones, baby monitors, and (in some countries) Amateur radio all of which can cause significant additional interference. It is also an issue when municipalities or other large entities (such as universities) seek to provide large area coverage.

For more details on this topic, see Electromagnetic interference at 2.4 GHz.
Even bad electrical connections can cause broad RF spectrum emissions.
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