Go Back   Tech Support Forum > Hardware Support > Driver Support

User Tag List

Req assist w/unknown device in dev mgr

This is a discussion on Req assist w/unknown device in dev mgr within the Driver Support forums, part of the Tech Support Forum category. Hello, I am a L1 Help Desk Analyst with 25 years experience. I have tried researching my situation but cannot

Thread Tools Search this Thread
Old 03-31-2020, 08:13 PM   #1
Registered Member
WndrWmn's Avatar
Join Date: Oct 2012
Location: Maywood, NJ, USA
Posts: 37
OS: Windows 10 Insider Beta Previews



I am a L1 Help Desk Analyst with 25 years experience. I have tried researching my situation but cannot find any results exactly matching my specifics. I have an unknown device in my DevMgr in Win10 64 bit. Here's the specifics.

Anomaly 1 - just did a HD to SSD upgrade seemingly 100% successfully. The SSD is a 1TB Samsung 860 EVO. I cloned my original HD with Acronis True Image perfectly. I installed the drive perfectly and Win10 has perfectly identified it in the DM.

Laptop is an HP Pavilion DV7 6b32US that is 64 bit and is Win10 and has 2 internal drives. The OS drive was just swapped out to be an SSD (details below) and the data drive is a mech drive of 1TB with no issues. 16GB RAM and the CPU is an Intel Core i7 running at 2.4 ghz with quad cores.

Anomaly 2 - I am on the Windows Insider Beta Preview on the fast ring. I have had no problems to date.

After completing the install I checked the DM to verify the drive was properly recognized and it shows up properly. This is when I discovered there is an "other device"/"Unknown Device" in the DM. The info on the details tab of the properties shows:

I have done some research and the closest I come to identifying what it might be is several results discussing an unknown device from HP referencing the number 6001 and some search results say it is related to the wireless button and some say it is the webcam. I have tried removing the device and rebooting and it shows up again and I tried to have it update the drivers by having it search for it through Win Updt and no joy.

Hoping someone can help me out with this. I will say this about my decision to invest in upgrading this 8-9 yr old laptop - WOW! The machine used to take forever to boot and was slow on tons of things but now it is like a spring chicken again! Best $$$$ I spent in a long while!

Thank you for the help! Be well!


Wndr Wmn
WndrWmn is offline   Reply With Quote
Sponsored Links
Old 04-01-2020, 02:32 AM   #2
Microsoft-Team Manager
Hardware - Team Manager
joeten's Avatar
Join Date: Dec 2008
Location: Glasgow Scotland
Posts: 68,186
OS: win 10 Home

All the drivers on the HP site for that model are Win7/8 https://support.hp.com/us-en/drivers.../model/5189525

Eliminate all other factors, and the one which remains must be the truth.
joeten is offline   Reply With Quote
Old 04-01-2020, 08:27 AM   #3
Team Manager
Microsoft Support
Corday's Avatar
Join Date: Mar 2010
Location: Midlands of South Carolina
Posts: 26,016
OS: Windows10. In the past CP/M, DOS, Windows 95, 2000, 98SE, ME, Vista & Windows 7

My System

You can delete it although unnecessary to do so in CP Add/Delete>HP Wireless Button Driver. Unless something isn't working I don't worry about Unknown Devices as I usually guess what they are.

The stability of an OS is in direct proportion to the stability of the user.
Corday is offline   Reply With Quote
Sponsored Links
Old 04-05-2020, 10:51 AM   #4
TSF Team, Emeritus
spunk.funk's Avatar
Join Date: May 2010
Location: Los Angeles
Posts: 40,545
OS: Windows 10 64 bit

My System

There are no Windows 10 drivers for this model, but you can download the Windows 8.1 driver and install that, if that fails; Drivers come down as zipped files and when clicked Extract to a place on the C: Drive, usually C:\SFWR or some such, and open the extracted download folder, right click Setup.exe and choose Properties/Compatibility make it compatible with Windows 8 and put a check in the box for Run As Administrator. Apply and OK, then double click Setup.exe to install the driver.

HP Wireless Button
Please press the Like link to right of any post you found helpful.
spunk.funk is offline   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Post a Question

» Site Navigation
 > FAQ
Powered by vBadvanced CMPS v3.2.3

All times are GMT -7. The time now is 12:06 AM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts