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Salesforce Arabic encoding issue

This is a discussion on Salesforce Arabic encoding issue within the Web Serving and Management forums, part of the Tech Support Forum category. I am currently having a problem entering Arabic names and numbers into my contact database on Salesforce. I have tried

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Old 06-18-2013, 03:08 AM   #1
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I am currently having a problem entering Arabic names and numbers into my contact database on Salesforce. I have tried to solve it using Salesforce's suggestions but have not succeeded. Their suggestions included:

Unicode 8 and 16: Although I had originally used 16bit and the problem remained.

Any other suggestions still end up with an issue regarding unicode. However, I have tried using both 8 and 16 and nothing works. Thus far, Salesforce have not been helpful so I would greatly appreciate any help here.

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Old 06-28-2013, 08:03 AM   #2
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Ibrokamel, welcome to TSF :)

You are going to need to set the MySQL charset to UTF-8 and the connection collation to utf8_general_ci, as well as setting your tables to utf8_general_ci.

To do so, you will need access to phpMyAdmin, or the SQL shell. Then you will need to run the SQL query:

ALTER DATABASE db_name CHARACTER SET utf8 COLLATE utf8_general_ci
To do this globally (requires MySQL shell access), simply run from MySQL shell
charset utf8
and you will be good :)

Hopefully this helps.

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