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WD Passport HELP ME!!!

1K views 1 reply 2 participants last post by  Networks 
#1 ·
ok. so i bought a wd passport external harddrive like a year and a half ago. I never really got to use it because when i plugged it into my mac i could never drag and drop items into it... so i put it away and recently found it...
i have a new mac now. a macbook pro. and i plugged it in and still i couldn't drag and drop things into it. so i tried to fix it myself by updating the firmware. but right after i did the update my mac stopped recognizing the device.. so now i cant even use it at all. i never knew that i had to reset it for mac using disk utilities.. i brought it to best buy and geek squad couldn't even figure it out. PLESE HELP
 
#2 ·
I think your best course of action is to RMA the drive back to Seagate for a warranty replacement. I am fairly certain it has a 3 year warranty. The firmware update most likely bricked the drive. Firmware updates to hard drives are not recommended and outcomes not always good. Its a tricky process to do it correctly for an experienced computer user.
 
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