I have the same problem. I cannot open the WD storage device. BUT I have no doubt its ok because when I plug it in the TV I can open and play stored movies etc. I have run check disc and it says its healthy. If however I plug it in the computer and open My Computer and try to open the F drive which it bobs up on....... I cant. If I can get properties open it shows the storage device as empty. What the hell is going on? Problem with computer or hard drive?