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WD External Drive Help Needed

This is a discussion on WD External Drive Help Needed within the Hard Drive Support forums, part of the Tech Support Forum category. I recently purchased a 1TB MyPassport external drive so i could store all of my media without clogging up my


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Old 07-28-2010, 12:06 AM   #1
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I recently purchased a 1TB MyPassport external drive so i could store all of my media without clogging up my laptop and once i copied all of the files onto my i tried watching movies on my xbox which asked me to reformat, so i complied knowing all my data would be erased (no biggie). The next day i was told the best way to be able to use my drive on both my computer AND xbox was to reformat it to fat32 so when i tried to reformat the only options i had were nsft (?) and fat16.... so i figured id give the fat16 a whirl, halfway through the process my laptop froze up and i had to do a hard restart........ now whenever i plug my harddrive into my usb port it doesnt show up under 'my computer' and my previous shortcut doesnt work either, but the 'safely remove hardware' icon appears on the bottom right of my screen and shows it as mass storage device, as if its working fine.... what should i do to get into my drive again? also, what would be a better format the nsft or fat16?
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Old 07-28-2010, 11:24 AM   #2
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Send a message via ICQ to Lawrence WD

HEY SETH

DOES THE DRIVE HAVE SMARTWARE?
IF SO YOU MUST DISABLE THE SMART WARE IN ORDER TO FORMAT THE DRIVE AS FAT32
ALSO THE PARTITION SIZE CANNOT BE MORE THAN 500GB. ALSO USE THE WD ACRONIS FAT32 HERES THE LINK
https://wdc.custhelp.com/cgi-bin/wdc....i=&p_topview=1

GOOD LUCK
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