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[Urgent!] External Hard Drive is not working suddenly!

2K views 1 reply 2 participants last post by  pip22 
#1 ·
Hello, Toshiba support team.

I need urgent help that my external hard drive is not working suddenly.

All of my important file are inside in this drive..


My model is
Toshiba 500GB Canvio 3.0 USB 3.0 Portable External Hard Drive (Black w/White accents)

this one but 1TB.. The design is same. less than 2 year old. Purchased it from Amazon.

My computer OS is Window 7 Home premium. and my laptop is Dell XPS.

My drive only makes 'click' 'click' sound.. and my computer requires format this drive..(even format process is not working either). and lamp is on.

I changed USB port a lot, but still not working...just make 'click' sound..

Please help me! how I can fix this device? myself? or have to send it somewhere?
 
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#2 · (Edited)
We are all volunteers here, Heesang, and have no connection with Toshiba Support.

A clicking hard drive is never a good sign I'm afraid. It usually means the drive is faulty.
You can test the drive with Toshiba's Windows Diagnostic Tool from here:
Software Utilities

When testing the drive, choose the Comprehensive Test rather than using the Quick Test.

Note: It is not wise to have important files saved on only one hard drive.
 
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