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Toshiba Canvio 2TB External HDD Failure?

This is a discussion on Toshiba Canvio 2TB External HDD Failure? within the Hard Drive Support forums, part of the Tech Support Forum category. Hello everyone, I'm new and I will try my hardest to detail my issue as best as possible. I bought


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Old 11-18-2017, 07:47 PM   #1
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Hello everyone, I'm new and I will try my hardest to detail my issue as best as possible.

I bought a Toshiba 2TB Canvio external HDD just over 3 years ago. It was a great drive and up until today, it has worked just fine.

I plugged the USB 3.0 cord in today and the drive started. The light came on and the drive made the regular boot up noise. However, my Windows 7 Home Premium SP1 laptop is not recognizing the drive nor did the Autoplay options display. I thought perhaps the USB port had malfunctioned so I tried another port, still nothing. Then, I opened Device Management and tried looking for it, it does not appear whatsoever or in Disk Management.

The drive is not making any of the noises as heard on this website:

https://https://datacent.com/hard_drive_sounds.php

The drive sounds as it normally does and is not making any of the clicking or failure noises on the above page. It just simply does not load when plugged in. It still sounds healthy when plugged in.

I went out and bought another USB cord (USB 3.0 Micro B), thinking that perhaps it is the cord that had died. I tried the new cord and still no luck, it does not appear in My Computer nor is it detected when plugged in.

This is where I need some serious advice, guys. What do I do at this point? Personally, I think the data is still salvageable and that perhaps the external HDD casing and board has malfunctioned (though I am no expert whatsoever). I am trying not to stress out, there is a lot of data on this drive that is very precious to me.

Help would be so greatly appreciated.
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Old 11-19-2017, 02:55 AM   #2
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Why is this data that is "Very Prescious to You" not backed up on more then one drive?
Put your ear next to the drive, when it powers up, does it spin up and then spin down? or is there a clicking or scrapping noise?
Go to Search and type Diskmgmt.msc and press enter. In the Disk Management window, in the lower pane, is your drive showing up? Does it say it is not Initialized or is it Unallocated Space?
If neither, restart the computer and boot into Setup (Bios) on the Main page, or System Information it should list the HDD. If the drive is not listed in the Bios, then it has failed and needs to be replaced. If it is in the Bios not Windows, you can use Data Recovery Software to recover your files.
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Old 11-22-2017, 04:33 PM   #3
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Truthfully, I was going to buy a new drive a few weeks ago and of course, bad timing...
I really should have had a second backup.

If the SATA adapter inside is broken, would it appear in the BIOS? It doesn't appear in the BIOS or the Disk/Device Management.

This is the drive I have:
https://support.toshiba.com/support/modelHome?freeText=3528907

Now, I had a company look at it and they send that it needed "forensic" work and needed to be sent away. I somehow don't believe that, they never even took it out of the enclosure (which is locked by the way, you have to tear it off).

My question is, if I take it out of the enclosure and hook it up using a SATA to USB, would this work for this model? I read online that drives over 1TB have special encoding in the SATA adapter to read the information and that certain drives need that specific adapter to be read properly.

Thanks for the help, guys.
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Old 11-22-2017, 06:15 PM   #4
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Here’s the front of my drive:


Took it to a specialist and they stated that the PCB is fried. I took a look at it and nothing wasn’t burnt on the PCB board (that I can see). Said that it would need to be sent away and the heads needs to be adjusted.

Is this my only option?
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Old 11-22-2017, 10:24 PM   #5
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Two Experts have told you the same thing. I would agree with them.
If the USB controller shows in the Device Manager, but the drive doesn't, then the controller is in good shape, but the drive has failed.
Your only option to recover the data is to send it off to a very,very, expensive data recovery specialist. Most people can't afford this option.
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Old 11-23-2017, 03:02 PM   #6
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If the HDD's PCB is faulty, then you can purchase a replacement, including a mandatory firmware transfer, for US$50. Be aware that yours is a rebadged Hitachi HDD, so you could search for the equivalent Hitachi model.

I would connect the drive to a SATA port. Does it spin up?

Some USB-SATA bridges encrypt the data, or are configured with a sector size of 4096 bytes. In such cases you would still be able to see the drive in BIOS, Device Manager and Disk Management, but not in Explorer.

Is this a similar PCB?
https://www.hdd-parts.com/14052736.html
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