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SSD suspected to be failing

This is a discussion on SSD suspected to be failing within the Hard Drive Support forums, part of the Tech Support Forum category. Here is the complete story. I have this ROG Strix G g531gv laptop for almost 6 months now. specs: i7


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Old 04-24-2020, 06:04 AM   #1
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Here is the complete story. I have this ROG Strix G g531gv laptop for almost 6 months now.

specs: i7 9750h, rtx2060(mobile), intel SSD 660p M.2 nvme 512gb, 16gb 2666mhz ram, 1tb 5400 seagate HDD

Temps when playing games that's installed on the ssd was 28c on the lows and 50c if it's really hot.

The first time the drive failed(suspected) was last march 12. What happened was i was just doing things on my laptop like browsing on chrome then it slowed down slowly to a point that every action done was delayed by a minute. I hard reseted the laptop upon booting up it got stuck on the manufacturer's logo, tried waiting for an hour but it still stuck. Tried recovering with system image, didn't also work it was very slow. The only option I had was to reinstall windows. I wiped the said SSD and installed windows on it again. Used it for 2 weeks without any fuss. Then came April 7, the problem came back. Same thing happened, slow down to a point that it's not responding anymore. Re-installed windows again, this time i tried removing the HDD to narrow down the culprit. Everything was fine again until April 23, the problem came back. I reinstalled windows again but this time I tried reinstalling all the drivers and updated the firmware of the SSD. I used windows 10 check disk but no problem was found. I also used crystialdisk but also no problem was found. The problem was reproduced when i used Intel SSD Drive Tool box's Full diagnostic scan. At 56% the problem came back, slow down until it was not responding anymore. I tried waiting for it to go away for 3 hours, was thinking that it was just the full diagnostic scan that slowed the system down but it got stuck on 56% for 3 hours. Now i wiped all the drives, installed windows on the 1TB HDD so that i can still use the laptop without trouble. I am currently doing a full reformat of the SSD, after reformat im gonna try to run the full diagnostic scan again.

I already talked to the shop where i bought the laptop, still under warranty but because of the covid-19 lockdown on our area, there's nothing the shop and I can do about it at the moment. I just want to know what really is the problem. primary culprit is the SSD. second is the nvme slot of the motherboard but i dont have anything to support that theory. Sorry for the wall of text. Any help is well appreciated! Thanks!
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Old 04-24-2020, 02:23 PM   #2
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IMO the SSD is bad regardless of passing tests. Other possibility is PSU not supplying sufficient voltage. Whatever the problem turns out to be, you need written confirmation from the dealer to protect yourself should the warranty expire before the Covid lock down is lifted. Also, don't let them claim that you shouldn't have tried to fix it yourself and you caused the problem. In fact, the less you tell them you did, the better.
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Old 04-24-2020, 05:50 PM   #3
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Quote:
Originally Posted by Corday View Post
IMO the SSD is bad regardless of passing tests. Other possibility is PSU not supplying sufficient voltage. Whatever the problem turns out to be, you need written confirmation from the dealer to protect yourself should the warranty expire before the Covid lock down is lifted. Also, don't let them claim that you shouldn't have tried to fix it yourself and you caused the problem. In fact, the less you tell them you did, the better.

yeah, it's really bad. I've been running the full reformat for about 14 hours now and it's still not finished yet (about 90% on the loading bar). I already talked to one of the sales about the problem. I'm also gonna talk to asus about this problem. Thanks for the suggestion, appreciate it!
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Old 04-24-2020, 09:05 PM   #4
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Quote:
Now i wiped all the drives, installed windows on the 1TB HDD so that i can still use the laptop without trouble.
Well, does it still cause you trouble with Windows running from the HDD? You didn't say.
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Old 04-25-2020, 01:09 AM   #5
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Well, does it still cause you trouble with Windows running from the HDD? You didn't say.
sorry about that. It does not, but using SSD for a long time it really gives a feeling of sluggishness. it's kinda slow. but i'll get by until the SSD is replaced. im currently using the 5400 1tb right now.

UPDATE:
windows cannot detect the ssd anymore. it died.
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Old 04-25-2020, 11:09 AM   #6
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OK, time to replace the SSD.
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