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seagate ext problem

This is a discussion on seagate ext problem within the Hard Drive Support forums, part of the Tech Support Forum category. I am unable to open up my ext hard drive on either of my 2 computors. I get the error

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Old 06-23-2011, 02:23 PM   #1
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I am unable to open up my ext hard drive on either of my 2 computors. I get the error notice that it needs formatting .but formatting erases all information already stored.
i also get the message that it has an incorrect parameter.

our second computor is new and has norton 360 as protection . our problems have only started since we bought the new comp. Is it pssible that there is a connection?HELP i have important stuff on hard drive that i need to access and cannot
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Old 06-23-2011, 02:48 PM   #2
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Welcome to TSF ;

Can you go to Device Manager and disable 1394 port might be conflict with your External HD

Also try to use seatool

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Old 06-23-2011, 08:55 PM   #3
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What are the OS'S? When you connected to the new machine did you get a prompt that there was ani issue with the device and it needed to be scanned and corrected? I have seen this happen with dwevices moved from an XP box to VISTA/Win7. You should always say to proceed without scanning. The device will function, and the scanning can cause issues when moving back to the older system.
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