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new SSD freezes sometimes

This is a discussion on new SSD freezes sometimes within the Hard Drive Support forums, part of the Tech Support Forum category. hi, I bought a new SSD, a Samsung SSD 850 PRO 256 GB, installed Win 10 on it and sometimes


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Old 11-18-2017, 04:21 AM   #1
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hi, I bought a new SSD, a Samsung SSD 850 PRO 256 GB, installed Win 10 on it and sometimes it would just freeze. all i could find out so far via task manager is that it starts writing/reading data (i dont think it says which) at high amounts during that.

here's my SMART: https://i.imgur.com/lf0s3fd.png

any help appreciated.
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Old 11-18-2017, 07:54 PM   #2
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Download Samsung Magician and update the Firmware if there is any. Also Download Crystal Disk Info which will also will tell you the health of the drive.
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Old 11-19-2017, 06:10 AM   #3
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Quote:
Originally Posted by spunk.funk View Post
Download Samsung Magician and update the Firmware if there is any. Also Download Crystal Disk Info which will also will tell you the health of the drive.
hello, thank you.
Samsung magician came with the SSD and the firmware is updated.
this is what crystal disk says: https://i.imgur.com/v1R3ezJ.png
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Old 11-19-2017, 12:51 PM   #4
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Your SSD is in Good shape at 100%.
However your D: and E: drives may have some problems. This the cause of the Freezing.
In Crystal Disk Info, go to the Toolbar at the top to Disk, and select your other drives. If there are Yellow Caution dots, then the drive is starting to fail. If you only use it for Data and not as a boot drive, then it should have some life left in it. But it should be replaced when you have the money.
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Old 11-19-2017, 01:53 PM   #5
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Quote:
Originally Posted by spunk.funk View Post
Your SSD is in Good shape at 100%.
However your D: and E: drives may have some problems. This the cause of the Freezing.
In Crystal Disk Info, go to the Toolbar at the top to Disk, and select your other drives. If there are Yellow Caution dots, then the drive is starting to fail. If you only use it for Data and not as a boot drive, then it should have some life left in it. But it should be replaced when you have the money.
thank you, i will do that.
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Old 11-23-2017, 10:31 AM   #6
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hello, i have replaced my other disk with one i had in reserve. which i pretty much traded with the other one because i thought the problems were on this one, however after having activated my SSD and disk 2 the problem still seems to persist.

this is what crystal disk has to say about it:
https://i.imgur.com/cpOiWKU.png
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Old 11-23-2017, 10:47 AM   #7
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traded might be the wrong term, rather replaced. sorry not a native english speaker.
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Old 11-23-2017, 12:54 PM   #8
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Looks like this Seagate drive is Good, much better then the other drive, and if the SSD shows as Good then it's not the drives that are the problem.
Try a Clean Boot.
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Old 11-23-2017, 02:00 PM   #9
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i've noticed it happens when i do something in chrome - maybe the problem lies there or with the RAM. my RAM usage is unusally high too. when I play a game it sometimes would spike to 100% usage, which it never did before, and sometimes shut down. namely heroes of the storm for example. i've resorted to razer cortex to save some RAM usage, but i doubt that fixes the underlying problem.

i'm going to try to do the clean boot and/or change my browser to firefox.
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Old 11-23-2017, 03:10 PM   #10
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Please do as SF suggested and try a clean boot instructions below.

Clean boot in Windows 8 and Windows 10

To perform a clean boot in Windows 8 or Windows 10:

Press the "Windows + R" key to open a Run box.

Type msconfig and click OK.

On the General tab, click Selective startup.

Clear the Load startup items check box.

Click the Services tab.

Select the Hide all Microsoft services check box (at the bottom).

Click Disable all.

Click the Startup tab.

Click Open Task Manager.

On the Startup tab, right-click each enabled startup item and select Disable.

Click OK.

Click Restart.
Then try starting 1 thing at a time and rebooting and through the process of elimination you should find whatever it is causing the issue, this take time a patience and should not be rushed.

After completing your troubleshooting, restore your system by doing the following:

Press the "Windows + R" key to open a Run box.

Type msconfig and click OK.

On the General tab, select Normal startup.

Click the Services tab.

Clear the Hide all Microsoft services check box.

Click Enable all.

Click the Startup tab.

Click Open Task Manager and enable all of your startup programs.

Click OK.

Click Restart.

NOTE: Be sure you "Enable all" Microsoft services when you are done troubleshooting, and re-enable all programs in the Startup tab, or will you lose some OS functions (ex. internet connection) and some applications won't get loaded during startup.
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Old 11-26-2017, 12:07 PM   #11
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Could you also tell us make and model of all ram sticks?
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Old 12-04-2017, 05:53 AM   #12
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hello, a clean restart didn't really get me any notable results.

i am using 4gb corsair dd3 ram sticks, from what i can tell by looking at them. the problem does persist after removing the ssd and reinstalling windows on my hdd, so it's definitely not the ssd.

although less frequently. i have ordered a new 8gb RAM stick which i will replace the 2 4gb ones with, and see what happens.
i highly suspect its them, i have no real proof whatsoever. which is, i guess, a little stupid. but my RAM started acting up sometime ago, by closing off games telling me that i dont have enough of it, when it has never been a problem before.
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Old 12-04-2017, 10:51 AM   #13
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I think that makes sense so we'll wait and see.
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Old 12-04-2017, 12:22 PM   #14
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If you removed the SSD and still have the problem, then RAM would be the next suspect for the problem.
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Old 12-05-2017, 09:04 AM   #15
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replaced just now, i will update this if something happens.

thank you very much so far!
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Old 12-09-2017, 12:01 PM   #16
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... the issue persists.
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Old 12-09-2017, 12:09 PM   #17
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Run a Clean Boot. If that works then there is some startup program or service that is causing the problem. If the problem still persists, then the PSU would be the next culprit.
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