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Major issues with external hard drive!

This is a discussion on Major issues with external hard drive! within the Hard Drive Support forums, part of the Tech Support Forum category. I've owned a Toshiba External USB 3.0, which essentially has "my life" (work/personal photos/files) on it, for roughly a year.


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Old 01-10-2018, 01:48 PM   #1
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I've owned a Toshiba External USB 3.0, which essentially has "my life" (work/personal photos/files) on it, for roughly a year. Suddenly, beginning the other day, none of my computers will detect the drive, including when using a different cord. Please help!

The Device Manager detects the drive; however, when I try to run Disk Management, it gets hung up on "Connecting to Virtual Disk Service..." Anyone with any suggestions how I can get the hard drive up and working again or, at least, saving the files on it. Any help would be greatly appreciated!

Thank you!--Patrick
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Old 01-10-2018, 03:23 PM   #2
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How long have you had the drive? if less then one year, it is under warranty. If more then a year, then you can disassemble the enclosure and remove the drive. The USB controller inside the enclosure may be failing.
Once you have removed the HDD within, then attach it via a USB Adapter, Dock or Enclosure with a power adapter. If the drive is not accessible in Windows, but recognized in Disk Management, there are Data Recovery tools like the free TestDisk program, I have had the best luck with GetDataBack. You will need another drive of the same size or larger to restore your files to.
Always keep files that are important to your life on more then one drive or Cloud service.
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Old 01-11-2018, 05:14 AM   #3
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Thanks for your help, spunk.funk. Tried GetDataBack but program kept getting hung up and was not responding. Started TestDisk, and got to this screen... Any ideas what I need to do from here? Thanks.
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Old 01-11-2018, 05:29 AM   #4
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Run an application such as CloneZilla, and see if you can first grab a Full Disk Image of the Disk, you need to create a bootable flash drive with clonezilla and then grab the image and store it on your primary hard disk.

Most likely your hard drive is in extremely critical condition and the more attempts and read writes might push it to the grave early, so grab an image backup first.
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Old 01-11-2018, 05:36 AM   #5
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So, (and I'm rather ignorant to all this) I need to first go out and buy a working USB hard drive (because my current external HD is NOT working) before I run CloneZilla?
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Old 01-11-2018, 05:46 AM   #6
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Nope, first grab a blank Flash drive, download Clonezilla, use an application such as Rufus and create a Bootable flash drive. Then boot using the bootable clonezilla flash drive and then run it, find your external hard drive, grab a full disk image and back it up to your existing PC Hard drive.
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Old 01-11-2018, 07:22 AM   #7
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I'm a tad confused--my apologies... Will I need two USB drives on my PC for this process?
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Old 01-11-2018, 09:59 AM   #8
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This is a flash drive.

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You don't need one that big and other brands are available.

Let us know if theres anything else you don't understand.
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Old 01-11-2018, 11:22 AM   #9
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Can you show us a SMART report? This will tell us whether the drive is affected by reallocated, pending, or uncorrectable sectors.

https://crystalmark.info/software/Cr...o/index-e.html
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Old 01-11-2018, 01:24 PM   #10
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fzabkar,
I THINK I ran a SMART report correctly. Here's a screen shot... Is this correct? Thanks.
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Old 01-12-2018, 01:24 AM   #11
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The pic of Crystal Disk Info is of your 128GB SSD drive. Now go to the Toolbar and select Disk take the drop down menu and scroll down and select your 1TB Drive that you are having problems with.
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Old 01-12-2018, 07:59 AM   #12
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OK, I think I did this correctly... Thanks for everyone's help.

----------------------------------------------------------------------------
CrystalDiskInfo 7.5.1 (C) 2008-2018 hiyohiyo
Crystal Dew World : https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 [10.0 Build 15063] (x64)
Date : 2018/01/12 10:57:46

-- Controller Map ----------------------------------------------------------
+ Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller [ATA]
- LITEON CV1-8B128
- Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) LITEON CV1-8B128 : 128.0 GB [0/0/1, pd1] - sg
(2) TOSHIBA MQ01UBD100 : 1000.2 GB [1/0/0, sa1]

----------------------------------------------------------------------------
(1) LITEON CV1-8B128
----------------------------------------------------------------------------
Model : LITEON CV1-8B128
Firmware : G876201
Serial Number : SD0J21066L1TH6A105LM
Disk Size : 128.0 GB (8.4/128.0/128.0/128.0)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 250069680
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ----
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 47 hours
Power On Count : 1388 count
Host Reads : 5424 GB
Host Writes : 3057 GB
Temperature : 45 C (113 F)
Health Status : Good (100 %)
Features : S.M.A.R.T., APM, 48bit LBA, NCQ, TRIM, DevSleep
APM Level : 00FEh [OFF]
AAM Level : ----
Drive Letter : C:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
05 100 100 __0 000000000000 Reallocated Sector Count
09 100 100 __0 00000000002F Power-on Hours
0C 100 100 __0 00000000056C Power-on Count
AA 100 100 __0 000000000000 Unused Reserved Block Count (Chip)
AB 100 100 __0 000000000000 Program Fail Count (Chip)
AC 100 100 __0 000000000000 Erase Fail Count (Chip)
AD 100 100 __0 000000000022 Wear Leveling Count
AE 100 100 __0 000000000026 Unexpected Power Loss Count
B2 100 100 __0 000000000000 Used Reserved Block Count (Chip)
B4 100 100 __0 0000000000A2 Unused Reserved Block Count (Total)
B8 100 100 __0 000000000000 Error Detection
BB 100 100 __0 000000000000 Uncorrectable Error Count
C2 100 100 __0 00000000002D Temperature
C7 100 100 __0 000000000000 CRC Error Count
E9 100 100 __0 000000FFFFFF Normalized Media Wear-out
F1 100 100 __0 000000000BF1 Total LBAs Written
F2 100 100 __0 000000001530 Total LBAs Read
F9 100 100 __0 000000000C1E Vendor Specific

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0000 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 5344 304A 3231 3036 364C 3154 4836 4131 3035 4C4D
020: 0000 0000 0000 4738 3736 3230 3120 4C49 5445 4F4E
030: 2043 5631 2D38 4231 3238 2020 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8002 4000 2F00
050: 4000 0000 0000 0006 3FFF 0010 003F FC10 00FB 0101
060: C2B0 0EE7 0000 0007 0003 0078 0078 0078 0078 4D20
070: 0000 0000 0000 0000 0000 001F 850E 0086 014C 004C
080: 03F0 0000 346B 7D09 4123 3469 BC01 4123 407F 0001
090: 0001 00FE FFFE 0000 0000 0000 0000 0000 0000 0000
100: C2B0 0EE7 0000 0000 0000 0008 4000 0000 5002 3031
110: 00C1 C68C 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0021 0000
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 1AFA 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0001
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000
220: 0000 0000 107F 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 0200 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 A5A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 05 32 00 64 64 00 00 00 00 00 00 00 09 32
010: 00 64 64 2F 00 00 00 00 00 00 0C 03 00 64 64 6C
020: 05 00 00 00 00 00 AA 32 00 64 64 00 00 00 00 00
030: 00 00 AB 03 00 64 64 00 00 00 00 00 00 00 AC 03
040: 00 64 64 00 00 00 00 00 00 00 AD 03 00 64 64 22
050: 00 00 00 00 00 00 AE 03 00 64 64 26 00 00 00 00
060: 00 00 B2 32 00 64 64 00 00 00 00 00 00 00 B4 03
070: 00 64 64 A2 00 00 00 00 00 00 B8 33 00 64 64 00
080: 00 00 00 00 00 00 BB 33 00 64 64 00 00 00 00 00
090: 00 00 C2 02 00 64 64 2D 00 00 00 00 00 00 C7 32
0A0: 00 64 64 00 00 00 00 00 00 00 E9 03 00 64 64 FF
0B0: FF FF 00 00 00 00 F1 03 00 64 64 F1 0B 00 00 00
0C0: 00 00 F2 03 00 64 64 30 15 00 00 00 00 00 F9 03
0D0: 00 64 64 1E 0C 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 11
170: 03 00 01 00 01 0A 00 00 00 00 00 00 00 00 00 00
180: 00 00 47 38 37 36 32 30 31 20 00 00 00 00 00 00
190: 53 4D 32 32 34 36 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 86

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 05 00 00 00 00 00 00 00 00 00 00 00 09 00
010: 00 00 00 00 00 00 00 00 00 00 0C 00 00 00 00 00
020: 00 00 00 00 00 00 AA 00 00 00 00 00 00 00 00 00
030: 00 00 AB 00 00 00 00 00 00 00 00 00 00 00 AC 00
040: 00 00 00 00 00 00 00 00 00 00 AD 00 00 00 00 00
050: 00 00 00 00 00 00 AE 00 00 00 00 00 00 00 00 00
060: 00 00 B2 00 00 00 00 00 00 00 00 00 00 00 B4 00
070: 00 00 00 00 00 00 00 00 00 00 B8 00 00 00 00 00
080: 00 00 00 00 00 00 BB 00 00 00 00 00 00 00 00 00
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C7 00
0A0: 00 00 00 00 00 00 00 00 00 00 E9 00 00 00 00 00
0B0: 00 00 00 00 00 00 F1 00 00 00 00 00 00 00 00 00
0C0: 00 00 F2 00 00 00 00 00 00 00 00 00 00 00 F9 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 62

----------------------------------------------------------------------------
(2) TOSHIBA MQ01UBD100
----------------------------------------------------------------------------
Enclosure : TOSHIBA External USB 3.0 USB Device (V=0480, P=0210, sa1)
Model : TOSHIBA MQ01UBD100
Firmware : AX101U
Serial Number : 959ZS62WS
Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
Buffer Size : 8192 KB
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 5400 RPM
Interface : USB (Serial ATA)
Major Version : ATA8-ACS
Minor Version : ----
Transfer Mode : SATA/300 | SATA/300
Power On Hours : 343 hours
Power On Count : 780 count
Temperature : 31 C (87 F)
Health Status : Caution
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 0080h [ON]
AAM Level : ----
Drive Letter : D:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _50 000000000000 Read Error Rate
02 100 100 _50 000000000000 Throughput Performance
03 100 100 __1 000000000A9E Spin-Up Time
04 100 100 __0 0000000007DA Start/Stop Count
05 100 100 _50 0000000036D8 Reallocated Sectors Count
07 100 100 _50 000000000000 Seek Error Rate
08 100 100 _50 000000000000 Seek Time Performance
09 100 100 __0 000000000157 Power-On Hours
0A 140 100 _30 000000000000 Spin Retry Count
0C 100 100 __0 00000000030C Power Cycle Count
BF 100 100 __0 00000000000E G-Sense Error Rate
C0 100 100 __0 000000000097 Power-off Retract Count
C1 100 100 __0 000000000C8D Load/Unload Cycle Count
C2 100 100 __0 002B000A001F Temperature
C4 100 100 __0 000000000138 Reallocation Event Count
C5 100 100 __0 000000000920 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
DC 100 100 __0 000000000000 Disk Shift
DE 100 100 __0 000000000025 Loaded Hours
DF 100 100 __0 000000000000 Load/Unload Retry Count
E0 100 100 __0 000000000000 Load Friction
E2 100 100 __0 0000000000BE Load 'In'-time
F0 100 100 __1 000000000000 Head Flying Hours

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 2020 2020 2039 3539 5A53 3632 5753
020: 0000 4000 0000 4158 3130 3155 2020 544F 5348 4942
030: 4120 4D51 3031 5542 4431 3030 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4000 0200 0000 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0007 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 0F06 0004 004C 0040
080: 01F8 0000 746B 7D09 6163 7469 BC09 6163 203F 006F
090: 006F 0080 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6DB0 7470 0000 0000 0000 0000 6003 0000 0000 0000
110: 0000 0000 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0021 0000
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
220: 0000 0000 101F 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 0080 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 2AA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 0B 00 64 64 00 00 00 00 00 00 00 02 05
010: 00 64 64 00 00 00 00 00 00 00 03 27 00 64 64 9E
020: 0A 00 00 00 00 00 04 32 00 64 64 DA 07 00 00 00
030: 00 00 05 33 00 64 64 D8 36 00 00 00 00 00 07 0B
040: 00 64 64 00 00 00 00 00 00 00 08 05 00 64 64 00
050: 00 00 00 00 00 00 09 32 00 64 64 57 01 00 00 00
060: 00 00 0A 33 00 8C 64 00 00 00 00 00 00 00 0C 32
070: 00 64 64 0C 03 00 00 00 00 00 BF 32 00 64 64 0E
080: 00 00 00 00 00 00 C0 32 00 64 64 97 00 00 00 00
090: 00 00 C1 32 00 64 64 8D 0C 00 00 00 00 00 C2 22
0A0: 00 64 64 1F 00 0A 00 2B 00 00 C4 32 00 64 64 38
0B0: 01 00 00 00 00 00 C5 32 00 64 64 20 09 00 00 00
0C0: 00 00 C6 30 00 64 64 00 00 00 00 00 00 00 C7 32
0D0: 00 C8 C8 00 00 00 00 00 00 00 DC 02 00 64 64 00
0E0: 00 00 00 00 00 00 DE 32 00 64 64 25 00 00 00 00
0F0: 00 00 DF 32 00 64 64 00 00 00 00 00 00 00 E0 22
100: 00 64 64 00 00 00 00 00 00 00 E2 26 00 64 64 BE
110: 00 00 00 00 00 00 F0 01 00 64 64 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 78 00 00 5B
170: 03 00 01 00 02 F0 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 92

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 32 00 00 00 00 00 00 00 00 00 00 02 32
010: 00 00 00 00 00 00 00 00 00 00 03 01 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 32 00 00 00 00 00 00 00 00 00 00 07 32
040: 00 00 00 00 00 00 00 00 00 00 08 32 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 1E 00 00 00 00 00 00 00 00 00 00 0C 00
070: 00 00 00 00 00 00 00 00 00 00 BF 00 00 00 00 00
080: 00 00 00 00 00 00 C0 00 00 00 00 00 00 00 00 00
090: 00 00 C1 00 00 00 00 00 00 00 00 00 00 00 C2 00
0A0: 00 00 00 00 00 00 00 00 00 00 C4 00 00 00 00 00
0B0: 00 00 00 00 00 00 C5 00 00 00 00 00 00 00 00 00
0C0: 00 00 C6 00 00 00 00 00 00 00 00 00 00 00 C7 00
0D0: 00 00 00 00 00 00 00 00 00 00 DC 00 00 00 00 00
0E0: 00 00 00 00 00 00 DE 00 00 00 00 00 00 00 00 00
0F0: 00 00 DF 00 00 00 00 00 00 00 00 00 00 00 E0 00
100: 00 00 00 00 00 00 00 00 00 00 E2 00 00 00 00 00
110: 00 00 00 00 00 00 F0 01 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 36
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Old 01-12-2018, 09:58 AM   #13
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Quote:
In Crystal Disk Info go to the Toolbar and select Disk take the drop down menu and scroll down and select your 1TB Toshiba Drive that you are having problems with.
The picture in Post #3 shows you have selected the Toshiba 1TB HDD. it is listed as [New Volume] After selecting it type the letter P to list the files. You will need another drive of 1TB in size or larger to restore your files to.
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Old 01-12-2018, 01:16 PM   #14
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Followed your directions, doing everything right I'm pretty sure, but unfortunately getting the following result after clicking "P":
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Old 01-12-2018, 01:26 PM   #15
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Tried it a second time and got a different result after clicking "P":
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Old 01-12-2018, 02:35 PM   #16
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The drive is very sick. It has 0x36D8 (= 14040) reallocated sectors. Assuming this number represents logical sectors, then the number of reallocated physical sectors is 1755 (= 14040 / 8).

The Current Pending Sector Count is indicating that 0x920 (= 2336) sectors are waiting to be replaced with spares.
  • 05 100 100 _50 0000000036D8 Reallocated Sectors Count
    C4 100 100 __0 000000000138 Reallocation Event Count
    C5 100 100 __0 000000000920 Current Pending Sector Count

I've never used CloneZilla, but ddrescue and HDDSuperClone (Linux, not Windows) both understand how to work with bad sectors. These tools will clone the "easy" sectors on the first pass, and then try for the more difficult sectors on subsequent passes.

Unfortunately Toshiba drives, and most others, can become unresponsive once the grown defect list becomes full. There is a relatively easy way to disable reallocation, at least in principle (via the "SP" command), but this requires access to the drive's serial diagnostic port.

Toshiba Terminal :
https://www.hddoracle.com/viewtopic.php?f=45&t=751
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Old 01-13-2018, 05:12 AM   #17
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Oh, man... Guys, I think I'm going to throw in the towel on this one. I just don't have the time and know-how to try to save my files (but I certainly appreciate everyone's help). Can anybody recommend anyone or a business I could mail the drive to and see if they could save the files? To my knowledge, there's no kind of similar service near where I live. I'm willing to try anything at this point... Thanks.
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Old 01-13-2018, 10:04 AM   #18
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Join Date: May 2010
Location: Los Angeles
Posts: 40,553
OS: Windows 10 64 bit

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There are a few Data Recovery centers, you can Google, but they are not cheap. Most people can't afford this option. Any files that are important to you should have more then one copy on more then one drive and or Cloud based service.
https://www.drivesaversdatarecovery.com/
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