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Help with WD Passport

This is a discussion on Help with WD Passport within the Hard Drive Support forums, part of the Tech Support Forum category. I have passport 250gb it suddenly stoppeed working... Computer see it in device manager but cant do anything with that.


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Old 01-21-2010, 06:16 AM   #1
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I have passport 250gb it suddenly stoppeed working... Computer see it in device manager but cant do anything with that. Tried many solutions from this forum and others but no work. I tried with program called test disk 6.11 it see my external hdd like its 2199 GB large. Any solutions?
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Old 01-21-2010, 06:19 AM   #2
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This is a tpical error for WD drives with firmware issues. Remove the drive from the USb enclosure and connect it directly to the ports of a desktop and see if BIOS identifies the device correctly by model number and capacity.
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Old 01-21-2010, 06:22 AM   #3
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Look i am using laptop. When i enter bios it only see it as usb hard drive. BUt how you mean directly? Drive-Cable-COmputer?
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Old 01-21-2010, 06:30 AM   #4
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Inside hte enclosure is a standard hard drive, if you remove the drive you can connect it to a desktop as an internal drive, unfortuately you will need a deskptop, a laptop does not have the ports. If it is a 2.5 inch IDE drive then you will also need a 2.5 to 3.5 inch IDE adapter, and if the desktop does not have the same ports as the drive ( SATA or IDE ) then you will need that appropriate adapter for that.
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Old 01-21-2010, 06:34 AM   #5
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How are much are u shure that will solve the problem ?
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Old 01-21-2010, 07:26 AM   #6
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Not sure at all, it is simply part of the evaluation process. Many BIOS's cannot see USB drives correctly. The USB interface does not pass all ATA commands and protocols. From what you have described so far, it is probably a physical failure, tho it's hard to be sure at this point. If the drive is under warranty and the data is of little value, then you are better off to contact WD for Warranty repair. Basically I'm going to walk you through the same procedures we use here in the recovery lab when working on recovery of a customer's drive - at least up to the point of physical repair.
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