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External HDD fix

This is a discussion on External HDD fix within the Hard Drive Support forums, part of the Tech Support Forum category. I have a Seagate External HD that stopped being recognized by my pc. I have tried different USB ports but


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Old 02-10-2020, 07:29 AM   #1
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I have a Seagate External HD that stopped being recognized by my pc. I have tried different USB ports but no luck. When I plug it in I hear and feel it spin up, I also hear a ticking like it is trying access the content. The drive does not register on my pc.
Is there fix?

Please help I really need to get this working.


Thank you
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Old 02-10-2020, 08:20 AM   #2
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There likely is not.

You need to check to see if the drive is recognized on any computer as the first diagnostic step. It sounds like the drive is in the early stages of failure.

Have you looked in Device Manager to see if it even registers at the level of being recognized there?
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Old 02-10-2020, 08:32 AM   #3
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The Seagate drives are notorious for random failures and the click of death. I won't use Seagate drives anymore (unless they are the very high-end drives like the IronWolf).
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Old 02-10-2020, 08:49 AM   #4
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Yes
I tried a different computer and checked in device manager.
I looked up some possible fixes, one was resetting the MBR, but will this delete the files stored on it?

Thank you
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Old 02-10-2020, 08:53 AM   #5
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yes resetting the mbr will remove anything off the drive. TBH I would count the drive as dead. Hopefully, you have a backup of the data on it.
The ONLY other solution you have is to send the drive to a data recovery firm but that is VERY expensive (up to several 1,000's). If this is something you are going to do I would NOT power the drive on anymore, as the more clicks the more damage it could be doing to the surface of the disk and then nothing will be recoverable from it.
FYI - Seagate data recovery price can range from $499 to $2,000, and sometimes, it will be higher. The charge lies in different data loss circumstances.
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Old 02-10-2020, 09:30 AM   #6
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There are several things I would recommend:

1. Immediately get yourself another external HDD with the same or larger capacity as the "dead one."

2. Download disk cloning software or a backup & recovery suite that includes a disk cloning feature, and install it.

3. Wait a day or so (don't ask me why, I've just seen it work occasionally) and try connecting it again. They will occasionally suddenly be recognized again, if only that time, which is why you need to have an additional drive and the disk cloning software installed.

4. If you luck out and it's recognized, the first and only thing you should do with it is to plug in that new drive and run the cloning software to attempt to clone it to a drive that's known to be fully functioning.

5. Examine what you have on that clone.


I have used Test Disk on drives that will spin up and be recognized as existing, but that cannot otherwise be read (and PhotoRec, which is part of that suite when TestDisk cannot recover anything) but the drive has to at least be recognized first. And running anything other than a disk cloner against a dying drive is asking for trouble as you could push it over the edge. So could a disk cloner, but the idea is to try to get whatever you can off the dying drive and on to another before it goes completely belly up.

You can run TestDisk or the data recovery tool of your choosing to your heart's content against the cloned copy, as it's not going to be pushed over the edge since the drive is OK. DDRESCUE is a bootable, Linux based suite that some like very much.
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Old 02-10-2020, 02:50 PM   #7
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Some data recovery people have recently reported that Seagate is offering free data recoveries at the moment. I don't know if this only applies to those products which were bundled with data recovery insurance, though.
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Old 02-10-2020, 08:32 PM   #8
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Try pulling it from the housing and connecting it directly to a sata connector and internal power, sometimes it will allow recovering data.
on some occasions, it's a bad power supply for the external housing and using it as an internal drive will allow longer service life.
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Old 02-11-2020, 08:09 AM   #9
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seagate had a massive class action suit against them in the wake of the ST3000DM001

https://www.extremetech.com/extreme/...-failure-rates

Note the power on hours -
https://www.seagate.com/files/static...7-1-1111us.pdf
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Old 02-11-2020, 08:41 AM   #10
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Quote:
Originally Posted by kendallt View Post
Try pulling it from the housing and connecting it directly to a sata connector and internal power, sometimes it will allow recovering data.
on some occasions, it's a bad power supply for the external housing and using it as an internal drive will allow longer service life.
I can neither confirm or refute the above, but I can say that were one to do this you have voided any warranty or any other typical formal recourse you might have, including, possibly, having a data recovery company be willing to touch the device.

For myself, I would never even consider doing this, mostly because if it were not to work then you're SOL.
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Old 02-11-2020, 10:19 AM   #11
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Yes, if it's in warranty, it can cause issues, but I'm thinking that if it was in warranty DEHawk would be talking with seagate.

If it's out of warranty, no harm done by pulling it.
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Old 02-11-2020, 12:29 PM   #12
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Quote:
I also hear a ticking
A drive that clicks/ticks or makes any other noise other then spinning up, is a drive that has failed. There is no option to fix this yourself.
If the data is critical, you can send it off to a Data Recovery Specialist who will open it in a Clean Room and can recover the data for you. This is very expensive and most people can't afford this option. Most people just replace the HDD.
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Old 02-11-2020, 01:19 PM   #13
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Quote:
Originally Posted by spunk.funk View Post
A drive that clicks/ticks or makes any other noise other then spinning up, is a drive that has failed.
I'm sorry, but I have to disagree with this statement. There are lots of drives that you can hear doing "stuff" when spinning up that very often includes a bit of clicking/ticking that does stop pretty quickly, but it's there.

That's less likely with a laptop HDD or external USB powered HDD, but I know plenty of people who hear better than I do who can hear their drives ticking/clicking getting the heads out of park (or so I'd assume) when first spinning up.
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Old 02-11-2020, 06:47 PM   #14
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If a drive is making noise but working, sure, that is a drive that is going to fail but will work long enough to get the data off, but If a drive that does not bootup and is not recognized by the computer is most likely dead. You can remove it from the enclosure and attach it to a working computer internally or by another USB Adapter or Enclosure with a power adapter. But 99% sure that it is a dead drive.
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Old 02-13-2020, 08:30 AM   #15
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https://www.seagate.com/files/www-co...ndowsSetup.exe

Run this diagnostic
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Old 02-14-2020, 06:40 AM   #16
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Thanks for the info and help.
Itís not looking good, going try removing it from the case and connecting it as an internal drive.
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