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External hard drive problem!!(Urgent!)

984 views 2 replies 3 participants last post by  SABL 
#1 ·
Hello, Toshiba support team.

I need urgent help that my external hard drive is not working suddenly.

All of my important file are inside in this drive..



My model is
Toshiba 500GB Canvio 3.0 USB 3.0 Portable External Hard Drive (Black w/White accents)

this one but 1TB.. The design is same. less than 2 year old.

my drive s/n is 90BIT1MTTKM5

My computer OS is Window 7 Home premium. and my laptop is Dell XPS.

My drive only makes 'click' 'click' sound.. and my computer requires format this drive..(even format process is not working either).

I changed USB port a lot, but still not working...just make 'click' sound..

Please help me! how I can fix this device? myself? or have to send it somewhere?
 
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