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This is a discussion on External hard drive problem within the Hard Drive Support forums, part of the Tech Support Forum category. My WD hard drive suddenly appeared empty. Tried on another computer - also showed empty. This PC also shows it


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Old 09-21-2019, 04:49 AM   #1
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My WD hard drive suddenly appeared empty. Tried on another computer - also showed empty. This PC also shows it empty. Downloaded Recuva and ran. It showed hundred thousand files and ran for several hours showing numbers of files sa it proceeded but at the end showed no files. Tried the deep scan and it did the same thing. Help!
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Old 09-21-2019, 12:05 PM   #2
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Recuva is great for recovering accidentally deleted files and folders, but doesn't help if the drive is starting to fail.
You can use the free TestDisk software. I have had the best luck with GetDataBack.It's free to download and scan, it costs if you want to restore. You will need another drive of the same capacity or larger to restore your files to.
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Old 09-21-2019, 01:36 PM   #3
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Thanks for response. Will check it out.

John
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Old 09-23-2019, 05:04 AM   #4
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Getdataback did not work for me but Recoverit did. Thanks again.

John
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Old 09-23-2019, 05:44 AM   #5
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Ensure you view/test the files before assuming you were successful. Depending in the issue, it's not uncommon for recovery software to restore garbage files.
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Old 09-23-2019, 05:58 AM   #6
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So far everything I've tested works fine. It missed about 7 files out of 600 some GB. which I can transfer from another drive. New hard drive has recovered, D(NFS), then the files how do I get rid of the first two steps?
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Old 10-17-2019, 10:25 AM   #7
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In my case none of the programs worked, unfortunately. I had to search for professional help.
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Old 10-17-2019, 11:48 PM   #8
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Quote:
how do I get rid of the first two steps?
What 2 steps? Can you explain?
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Old 10-18-2019, 04:09 AM   #9
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When I click on the drive I get "Recoverit 2019-09-22" click on that and I get "D(NTFS) " clicking that gets me to my actual files.
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Old 10-18-2019, 09:36 AM   #10
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Recuva is meant to recover your files, not replace them, so you must Copy the files to another drive of the same size or larger. Then Format the D: drive or whatever drive letter that you copied the files from. You then can copy the files back to that drive once it is formatted.
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Old 10-18-2019, 10:01 AM   #11
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Thanks again
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Old 10-18-2019, 11:38 AM   #12
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You are most welcome! If this solved your problem, please mark the thread Solved in the Thread Tools at the top.
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