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external hard drive no longer in disk management

This is a discussion on external hard drive no longer in disk management within the Hard Drive Support forums, part of the Tech Support Forum category. Hi all, I have a Western Digital Passport external hard drive. When I tried to connect it recently, Windows (XP,


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Old 02-01-2008, 11:41 AM   #1
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Hi all,

I have a Western Digital Passport external hard drive. When I tried to connect it recently, Windows (XP, Service Pack 2) didn't immediately seem to recognize it. Upon checking, I realized the disk shows up in the device manager (and Windows lets me stop it, so I take it the connection is good) but not disk management.
I've hooked up the disk to another computer, which reacted similarly.
It seems to me that my disk may be bad, but I'm doing anything I can to avoid having to draw that conclusion. Does anybody else have any idea of something else I can do to get it to try and work again?

Thanks for your help!
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Old 02-01-2008, 06:00 PM   #2
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download and run the manufacturers diagnostic utility (free on their website) = data lifeguard

that test will verify the mechanical condition of your drive
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