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This is a discussion on Random freezes within the Motherboards, Bios|UEFI & CPU forums, part of the Tech Support Forum category. Hello guys, First off, sorry for the long post, but all of the info is relevant and important Here's my


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Old 08-13-2015, 02:09 AM   #1
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Hello guys,

First off, sorry for the long post, but all of the info is relevant and important

Here's my config:

CPU: Intel Core i3-3240 + CoolerMaster 212 Plus
MB: ASUS P8H77M-LE
GPU: MSI Cyclone HD6850
SSD: Samsung EVO 840 120GB
HDD: 1TB WD Green
PSU: Chieftec 550W

And here's the problem:

My computer randomly freezes. It often happens while playing games or downloading large stuff via torrents (no piracy, I promise) or direct download. Sometimes it happens while listening to music. It happened once or twice while surfing.

The symptoms: Everything freezes. Screen is frozen, sound is stuck on ~1ms and looping. There is usually no BSOD (happened only once or twice), no restart. I have to do a cold reset every time this happens, and I'm afraid that I'll damage my Hardware by doing that. The windows logs don't show anything but a warning that the computer has been powered off improperly.

The GPU is two years old, all other components are about a year old (bought new).


The problem happens very randomly, and has started happening in Windows 7, and continued through Windows 8.1, and now on Windows 10.
However, it's not happening regularly. Sometimes I spend a month or two without freezes, but sometimes (like the past five days) the computer freezes at least once or twice within 4 hours of usage.


What I've done so far:

1. Stress tests.
1.a. CPU: I've stress tested (Prime95) the CPU and GPU. CPU has absolutely no problems, even at full load for two hours it kept a normal temperature and didn't freeze or cause any problems.

1.b. GPU: Stress tested using FurMark. Temperature went up to 100 Celsius, FurMark gave an alarm, but no errors or freezes occurred. Please be aware that this graphics adapter has dynamic speeds. It automatically raises its core and memory clocks, as well as fan speed to higher/lower values when needed. I've logged the GPU behavior using GPU-Z, and found that it changes the values rather often, but don't think that's causing the problems (although it's very possible).

2. SFC
I've done sfc /scannow and here is what I could gather from the log:

Code:
2015-08-13 00:16:46, Info                  CSI    0000193c [SR] Cannot repair member file [l:106{53}]"MicrosoftEdgeSquare44x44.scale-125_contrast-white.png" of Microsoft-Windows-MicrosoftEdge, Version = 10.0.10240.16397, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2015-08-13 00:16:50, Info                  CSI    000019a8 [SR] Cannot repair member file [l:106{53}]"MicrosoftEdgeSquare44x44.scale-125_contrast-white.png" of Microsoft-Windows-MicrosoftEdge, Version = 10.0.10240.16397, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2015-08-13 00:16:50, Info                  CSI    000019a9 [SR] This component was referenced by [l:156{78}]"Package_376_for_KB3074683~31bf3856ad364e35~amd64~~10.0.1.0.3074683-592_neutral"
2015-08-13 00:16:50, Info                  CSI    000019aa [SR] This component was referenced by [l:156{78}]"Package_388_for_KB3081424~31bf3856ad364e35~amd64~~10.0.1.0.3081424-612_neutral"
2015-08-13 00:16:51, Info                  CSI    000019ad [SR] Could not reproject corrupted file [ml:142{71},l:140{70}]"\??\C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets"\[l:106{53}]"MicrosoftEdgeSquare44x44.scale-125_contrast-white.png"; source file in store is also corrupted
2015-08-13 00:21:28, Info                  CSI    00004d58 [SR] Cannot repair member file [l:106{53}]"MicrosoftEdgeSquare44x44.scale-125_contrast-white.png" of Microsoft-Windows-MicrosoftEdge, Version = 10.0.10240.16397, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2015-08-13 00:21:28, Info                  CSI    00004d5b [SR] Cannot repair member file [l:106{53}]"MicrosoftEdgeSquare44x44.scale-125_contrast-white.png" of Microsoft-Windows-MicrosoftEdge, Version = 10.0.10240.16397, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2015-08-13 00:21:28, Info                  CSI    00004d5c [SR] This component was referenced by [l:156{78}]"Package_376_for_KB3074683~31bf3856ad364e35~amd64~~10.0.1.0.3074683-592_neutral"
2015-08-13 00:21:28, Info                  CSI    00004d5d [SR] This component was referenced by [l:156{78}]"Package_388_for_KB3081424~31bf3856ad364e35~amd64~~10.0.1.0.3081424-612_neutral"
2015-08-13 00:21:28, Info                  CSI    00004d60 [SR] Could not reproject corrupted file [ml:142{71},l:140{70}]"\??\C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets"\[l:106{53}]"MicrosoftEdgeSquare44x44.scale-125_contrast-white.png"; source file in store is also corrupted
2015-08-13 00:21:28, Info                  CSI    00004d63 [SR] Repair complete
2015-08-13 00:21:28, Info                  CSI    00004d64 [SR] Committing transaction
2015-08-13 00:21:28, Info                  CSI    00004d69 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired

3. Windows Logs and Blue screens
Even though I encountered a couple of BSODs, there was only one dump, and it showed an error with hal.dll



4. Ethernet adapter stress test
Desperate, I tried to stress my network card last night. I put a large download on, just to see what will happen. BitComet handled the DriverPack Solution iso rather well, with speeds of over 3000kb/s. After less than five minutes, the computer froze. I haven't been doing anything else besides the download at that time.

5. Drivers!
- Uninstalled all AMD drivers using DDU and CCleaner. Tried with three or four different versions of AMD drivers (14.x, 15.7 and 15.7.1) without any improvement.
- Also tried installing the original Motherboard drivers (downloaded from ASUS' support website for P8H77M-LE)


6. Googled it
Searched on google, and on TSP Forums for this. I found many similar problems, but nothing helps.


Other notable information
I'm an IT worker myself. Been active in this field in the past 15 years, so I know what to look for. However, I am becoming desperate right now because I have no spare hardware sitting around. My only option is someone who had exactly the same problems.


Plans
I'll try a few things as soon as I get the chance (time + find the Hardware):

1. Switch GPU with another one.
2. Turn off Ethernet adapter via BIOS.
3. Switch PSU with another one.



Has anyone dealt with a problem like this, and actually solved it?

Thanks for your time and help :)
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Old 08-13-2015, 02:48 AM   #2
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If you have not done so already, update motherboard BIOS to newest available (1501 Sept 2014). I never recommend updating BIOS for no reason, but in this instance there are several stability updates listed so its worth the risk.

As far as drivers go, try to stick with newest available for all your hardware. There are sometimes compatibility issues with new drivers but those are usually immediately apparent

Quote:
3. Switch PSU with another one.
I would do this first. I mean no offense, but Chieftec supplies are generally considered equivalent to door stops.

PS: This article from sevenforums.com is somewhat dated, but the information concerning the 0x124 stop code is still relevant.
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Old 08-13-2015, 03:01 AM   #3
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Thanks.

The BIOS has been flashed already, so there shouldn't be the issue.

I believe the PSU and GPU are the main suspects here, so I'm going to try and get my hands on spare ones to test everything. I am aware that Chieftec ain't among the best of 'em, but my budget was low when I bought it.
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Old 08-13-2015, 03:07 AM   #4
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One thing you might try immediately: Pull the 6850 and run for a few days (weeks) on the motherboard's integrated graphics. Will somewhat kill your gaming performance but will eliminate it as a suspect.
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Old 08-13-2015, 03:17 AM   #5
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I'll do that too.
I borrowed an nVidia 210 card, so I'll try this one first.

If the problem appears again, then it's the mobo or the psu I guess...
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Old 08-14-2015, 03:59 AM   #6
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UPDATE:

- Took out an old USB hub that I had connected to the motherboard (two USB 2.0 backside ports)
- Took out one RAM module (Patriot 4GB DDR3 1333MHz)
- Checked cabling, everything was fine
- Left the computer case open
- Uninstalled all AMD drivers last night. Kept the screen at 1024x768 and started downloading.

I downloaded about 80GB over a cuple of hours without any problems.


I'll install the AMD drivers again today, and test everything once more. If it doesn't happen again, then it's definitely not the GPU, but either the Patriot RAM, the old USB hub or overheating issues.


I'll be back with the results. Hopefully I'll help someone else who is experiencing these issues :)
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Old 08-15-2015, 11:26 AM   #7
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Update:

Nothing worked.
Problem still there. I'll replace my GPU now.

If the problem still occurs, it would mean that the PSU is faulty
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Old 08-16-2015, 12:48 AM   #8
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I solved it!

It was a faulty TakeMS RAM module.
I removed it from the system, and the computer has been working day and night without any problems.

Thanks for all your support :)
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Old 11-06-2015, 04:49 AM   #9
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UPDATE: Problem apparently not fixed.

It's returned. I've run all possible tests, and it's still happening. Memtest ran for 10 hours straight without a single problem.


Stress-tested the GPU, CPU, HDDs, SSD and nothing happened. One day later, I started up Google Chrome and my mouse pointer froze. Everything froze.


I'm gonna try another MOBO today. If it still happens, I swear I'm gonna cry!
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Old 11-09-2015, 06:32 AM   #10
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Final UPDATE

The freezes were caused by the SSD. Not directly the hardware, but the fact that I've been using it in AHCI mode.
Switched to IDE, and everything works, but the SSD is a little bit slower than before.


Anyways, turning off some features in the Intel Rapid Storage app might solve the problem too, since it seems to be caused by Intel's power management.
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