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Pc won't boot

This is a discussion on Pc won't boot within the Motherboards, Bios|UEFI & CPU forums, part of the Tech Support Forum category. Hi, I aquired this Dell Optiplex GX50 tower w/ XP Professional from an old lady who said it worked fine


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Old 05-24-2009, 10:45 AM   #1
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Hi, I aquired this Dell Optiplex GX50 tower w/ XP Professional from an old lady who said it worked fine and then this password request drove her crazy. She said the pc worked fine for quite a while before this. Don't know what's true there or not.

This is a hardward problem I think, not software issue.

When you hit the power on button, just one Dell screen appears, states the BIOS info (revision A06), shows a white bar that advances to the right as it boots, in the upper rt corner, it says hit f2 for Setup, f12 for Boot Menu.

It never can go into Setup or Boot Menu because there is a Password request page that shows up, no matter what you try. You can't get past it. Maybe this was a company pc and there is some sort of network block or something. I tried pulling the battery out overnight - that didn't work. It said it was "reconfiguring automatically" and then the password request popped up again. It's not a Windows looking password page - there are no descriptors on it, like ABC company, or anything. Just Password Request........that's it. It allows me 2 random passwords, then it says that I have used up my 2 allowed passwords and I must "power down".

I opened the case. It looks clean and looks unused for an older model pc. No dust or anything. There is a little attachment that puzzles me... a tiny Dell card maybe 1" x 2" that I have never seen before. It definately says "Dell" on in. And there is a word "intruder" on it too. I unplugged the card from the mobo, and the pc won't go on electricly at all - no juice. I wonder if there is a way to remove this card, but then I don't know what I'm removing. Looks like it is screwed into the chassis very securely, like it is an "onboard" card, and connects to a black plastic box maybe 2" x3" big nearby. Has some grey cable coming out of it, some wires..

Please help. PC looks like it has many years of life left in it. Would hate to just pull some parts out and toss the machine in the garbage.

Nedtalk
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Old 05-24-2009, 11:02 AM   #2
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So the lady claims it was working fine then suddenly the password issue or is it that she simply forgot he password?
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Old 05-24-2009, 11:25 AM   #3
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See Disabling a Forgotten Password here https://support.dell.com/support/edocs/systems/opgx50/ena/ug/advfeat.htm#1106764
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Old 05-24-2009, 11:35 AM   #4
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The lady says (just called her to be sure), that the pc was working fine, a whole bunch of folks stuck their nose into the pc to "secure" it, like with a firewall, everything was working fine, she was going online, the cablevision company came over to do something with the cables, the cable man said that she needed a password, so he gave her 1-2-3-4-5-6, and now she says she can't get in. All of a sudden, this problem came along. She's about 80? What can I trust from her comments, I don't know.
She says it was working fine, she says "5 pcs were given to a charity from a company... there were 5 of them.." She's contacting the charity to see if we can find the company from where they came, the name of the company - that's a long shot, and contacting her for more information is a long shot too - her memory isn't too good and information isn't trustworthy.
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Old 05-24-2009, 11:42 AM   #5
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Yes, looks just like the attachment!! Yes,, I guess it's a system password. This is exactly what I see.....below


Type in the password and
- press <ENTER> to leave password security enabled.
- press <CTRL><ENTER> to disable password security.
Enter password:

If Password Status is set to Locked, the following prompt appears:

Type the password and press <Enter>.

NOTE: If you have assigned a setup password, the computer accepts your setup password as an alternate system password.

If you enter a wrong or incomplete system password, the following message appears on the screen:

** Incorrect password. **

Enter password:

If you again enter an incorrect or incomplete system password, the same message appears on the screen. The third and subsequent times you enter an incorrect or incomplete system password, the computer displays the following message:

** Incorrect password. **
Number of unsuccessful password attempts:


Now I must Disable it somehow.
Don't know how to do that... I can't enter anything to change a setting - how do I change that setting??
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Old 05-24-2009, 06:18 PM   #6
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See permalink #3
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Old 05-25-2009, 01:53 AM   #7
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we offer no help with passwords under the forum rules



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