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This is a discussion on Dell XPS 720 within the Motherboards, Bios|UEFI & CPU forums, part of the Tech Support Forum category. Hi i hope you can help, i am not very technical with computers but i seem to have a problem

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Old 05-18-2011, 04:08 AM   #1
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Hi i hope you can help,

i am not very technical with computers but i seem to have a problem with my dell XPS 720

when i turn the computer on it will go to the bios screen ( i think you call it this)

it will give me a few choises as i have tried to reboot computer many times

start up in : safe mode
normal mode
restart at safe reconfig point etc

I have tried to do this in all of these, but when it gets to the black screen with the blue bar sliding across the screen it seems to just stay like that with the blue bar constantly sliding across. can you help me ?
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Old 05-18-2011, 07:33 AM   #2
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I would first salvage any files you cherish:

You can take the drive out and temporarily attach it to a working pc to salvage the data.

Hard Drive Recovery Tutorial - How To Slave A Hard Drive

You may have to take ownership of the files first: How to take ownership of a file or a folder in Windows XP

. . or, You can use an adaptor like this: or an external enclosure like this.

or, you could use Ubuntu - this would eliminate the need to physically remove the Hard Drive.

You can get it from here: Download | Ubuntu

Step #2 on that page shows you how to create the USB/CD.

Once you boot into Ubuntu, (choose the option where it runs off the USB/CD) you can use it to copy your files from the Windows Partition to an external hard drive (Note: Do not copy anything to the Ubuntu Filesystem as it will not be saved on shut-down)

Then run diagnostics on the hard drive

Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

See this for how to make a bootable cd:
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Old 05-18-2011, 08:59 AM   #3
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Thanks for your help Rich i will try this when i get home as im using my office PC at moment
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