Hi Wonderful TechSupportForum,
You guys have never let me down and I don't contact you without a lot of work first! Thanks in advance!
I have one strange situation going on.
The net is, I can't get into the UEFI/BIOS on my desktop. I'm trying to change the boot order to look at my USB flash drive which is a boot medium (Acronis 2018) to restore my hard drive from backup.
Asus H81M-e. Windows 10, legit license and all. Yes my own rig. A few years old, yes.
I prob have tried some 30 times. DEL (each DEL key separately, both, toggling between, F2 (another option showing on initial screen), press quickly repeatedly, press slowly, you name it.....he always bypasses and enters Windows.
[backstory]: July - lying in a hospital for 32 days 60 miles away, (I'll fess up -- learning to ride daughter's motor scooter, it took off, I had to jump, oh, nasty, deep wound and both bones in lower R leg broken.....let's just say I was very fortunate.). While there, I'm trying to access my desktop remotely in hospital, and can't....HOW WEIRD. Get home only to find....Hello?....the desktop had spontaneously gone back to Win 8.1 OS...! (screams here.)
[what I tried]. OK, easy. I am a faithful Acronis backup girl. True Image 2018. I have disk partition to C drive - programs and D drive - Data. Backing up each separately. Let's just go restore C drive from Acronis cloud. Desktop is named "Richard".
Note that I have my laptop ("Patrick"), on here now, backing up to his own Patrick C and D Drive.
But I find out that ...go figure! .... that the backups in Acronis cloud from Richard desktop have been going from laptop Patrick during time in question, !!!!! NO WAY. When I realized this, I made my way into Acronis to disable ANY backing up from Richard desktop. But that was a few weeks ago, i think too late.
[situation today] So I figure, some virus or crazy thing. Now that I can actually sit in a chair at my desk (the things we take for granted!) I gotta gotta get Richard going again. (Laptops are great, but not when you are trying to get real work done and you need your big screens....LOL).
I'm really happy right now to do a refresh, scratch install of Win 10. Then I believe I can bring back the data. BUT I CAN"T GET THE DARN THING TO GO TO THE BIOS to boot from USB rescue medium which I think I need to reload Win 10 upgrade.
What's up? Asus support site doesn't tell me anything in addition to what I've been trying. Remember, desktop is now booting to the Patrick (laptop, Win 10) OS setup...! I hit Settings in Win 10 there, but nothing happens (prob bc it's not the right config for the hardware?).
Ideas? things to try? Upgrade to Win 10 on Richard desktop was done electronically so no physical medium, but again, I DO have my Acronis boot media USB drive that , I think if I could get to it, could get me over to something promising.....I labeled USB drive, "10-25-17, Acronis 2018, Rescue Media, use if one of the PC's crashes" and i made it from Richard desktop.
As you can deduce, I DO NOT have internet access currently on Richard desktop (the one currently loading my Patrick laptop OS config.)
please help! let me know what else you need.
Bonnie in PA
(hey, at least I've rated off the cool charts for daughter, right? not some young chick am I. LOL, a lot better than falling downstairs with laundry, right? I'm a taekwondo teacher, just hadto tellya, so I'm trained to fall!). Can you tell I'm needing some emotional as well as PC support? Thanks, guys. !