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Re: Wireless Connection Excellent-can"t get on internet

This is a discussion on Re: Wireless Connection Excellent-can"t get on internet within the Cabling and Network Cards forums, part of the Tech Support Forum category. Originally Posted by johnwill Let's see this for the problem machine. Hold the Windows key and press R , then


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Old 11-30-2008, 10:26 PM   #1
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Quote:
Originally Posted by johnwill View Post
Let's see this for the problem machine.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.




Next, try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG

PING <computer_IP_address>

PING <default_gateway_address>

PING 206.190.60.37

PING yahoo.com


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.


If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
I hope you don't mind my asking you to look at my results for the same "test." I, too, am getting 1-3 (out of four) signal bars (and every once in a while, Windows update tries to get an update through, to no avail), but cannot connect to any websites.

I recently replaced my internal HD and had to reload my 2002 original Windows XP disc, so I am still very slowly getting all of the updates since then on dial-up. My housemates upstairs got a new Vista computer around the same time and moved the computer and the Linksys 802.11 G router about 30 feet away.

Here are the results I got (I'm using Juno dial-up since the wireless isn't working properly):

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jean Kluge>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : JFK
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : ADMtek AN983 10/100 PCI Adapter
Physical Address. . . . . . . . . : 00-40-2B-21-C6-5C

Ethernet adapter Wireless Network Connection 5:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link WUA-2340 USB Adapter
Physical Address. . . . . . . . . : 00-1C-F0-D9-43-27
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.116
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Sunday, November 30, 2008 7:15:48 PM

Lease Expires . . . . . . . . . . : Monday, December 01, 2008 7:15:48 PM


PPP adapter Juno:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 4.244.220.20
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 4.244.220.20
DNS Servers . . . . . . . . . . . : 64.136.44.74
64.136.52.74

C:\Documents and Settings\Jean Kluge>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jean Kluge>
C:\Documents and Settings\Jean Kluge>IPCONFIG

Windows IP Configuration


Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Ethernet adapter Wireless Network Connection 5:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.1.116
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

PPP adapter Juno:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 4.244.220.20
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 4.244.220.20

C:\Documents and Settings\Jean Kluge>PING <computer_IP_address>
The syntax of the command is incorrect.

C:\Documents and Settings\Jean Kluge>PING 192.168.1.116

Pinging 192.168.1.116 with 32 bytes of data:

Reply from 192.168.1.116: bytes=32 time<1ms TTL=128
Reply from 192.168.1.116: bytes=32 time<1ms TTL=128
Reply from 192.168.1.116: bytes=32 time<1ms TTL=128
Reply from 192.168.1.116: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.116:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jean Kluge>PING 4.244.220.20

Pinging 4.244.220.20 with 32 bytes of data:

Reply from 4.244.220.20: bytes=32 time<1ms TTL=128
Reply from 4.244.220.20: bytes=32 time<1ms TTL=128
Reply from 4.244.220.20: bytes=32 time<1ms TTL=128
Reply from 4.244.220.20: bytes=32 time<1ms TTL=128

Ping statistics for 4.244.220.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Jean Kluge>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=251ms TTL=54
Reply from 206.190.60.37: bytes=32 time=178ms TTL=54
Reply from 206.190.60.37: bytes=32 time=169ms TTL=54
Reply from 206.190.60.37: bytes=32 time=176ms TTL=54

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 169ms, Maximum = 251ms, Average = 193ms

C:\Documents and Settings\Jean Kluge>PING yahoo.com

Pinging yahoo.com [206.190.60.37] with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=180ms TTL=54
Reply from 206.190.60.37: bytes=32 time=171ms TTL=54
Reply from 206.190.60.37: bytes=32 time=170ms TTL=54
Reply from 206.190.60.37: bytes=32 time=169ms TTL=54

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 169ms, Maximum = 180ms, Average = 172ms

I hope this is useful. Many thanks for any insight you can give me.

Jean/JFKLUGE
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Old 12-01-2008, 07:56 AM   #2
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Even though it appears you're having the same problem, please start a new thread when you have a new issue. It's very difficult to keep two problems straight and who's working on what in a single thread.

I've created a new thread for your issue here.

Note: You will need to post complete details of your configuration and your specific issue in this new thread for us to help you.

Thanks for your cooperation.
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Old 12-01-2008, 07:58 AM   #3
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Posting the information for a working connection does us no good, there are no problems to "solve" here.


Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.


  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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Old 12-01-2008, 09:37 PM   #4
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Well, I'm not sure that I would call this a working connection, since it doesn't actually get me to the Internet <rueful grin>, but I'm assuming that means the info I posted in my earlier message shows it is indeed working in some fashion?

I need some advice on how to find out which patch of XP I'm using, since my computer is slowly trying to download all of the updates since 2002 on dial-up -- I'm not sure where to access that information on my computer. Can you give me any assistance on that score? I'm not a tech-y person, so while I've looked for this info, clearly I'm not looking in the right places.

Everything else I should be able to find out and post tomorrow, when I can get at the upstairs computer (the AP computer).

Many thanks for your help,
Jean
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Old 12-02-2008, 07:44 AM   #5
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Right click on My Computer and select Properties. The patch level is displayed on the main tab.

The results you posted showed a good connection to the Internet that can ping sites by URL. If you have issues with IE, it's probably a firewall configuration issue or the IE configuration.
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