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This is a discussion on Internet reconnecting,packet loss/choke. within the Cabling and Network Cards forums, part of the Tech Support Forum category. Who is your Internet Service Provider (ISP)? ISP -SBB Serbia What type of Broadband connection are you using? Cable What


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Old 01-18-2017, 03:42 PM   #1
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Who is your Internet Service Provider (ISP)?
ISP -SBB Serbia

What type of Broadband connection are you using?
Cable

What is the exact Make and Model of your Modem, Router or Modem/Router Combo?
EPC3928S Modem 50/3 Mbps

The problem with my internet is that i am getting random reconnects, choke and packet loss. This is mostly noticeable while gaming and also occurs while loading videos and what not, in general its so bad. You are maybe wondering how my wired internet is set up, well this is how it goes. I have two computers in the apartment one of which is connected directly from the ISP's modem to the computer(this one) and the other one is ISP modem>TP-Link router>Computer because the wifi range.

The problem maybe lies that both of these cables from modem are about 25m long because the apartment is duplex and we are on the second floor. I checked if the cable was bad/cut anywhere and i didn't see anything after looking closely for a long time, i checked/reconnected cables many times to ensure it was properly plugged and it was.

What can i do from here? And if you need more information please ask.
Attached Files
File Type: txt ipconfig.txt (1.6 KB, 20 views)
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Old 01-20-2017, 07:46 AM   #2
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Cables can be 100 meters so no issue there.

Your ipconfig.txt is NOT a text file but a php file [attachment.php].
https://www.webroot.com/blog/2011/02...s-on-the-rise/

Post a text file. I know I am not opening a php file.

While you are at it post the results of a tracert yahoo.com for review so we can see where the lags are.
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Old 01-21-2017, 11:33 AM   #3
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Sorry about the text file, i tried to do it like it was shown in a guide in post instructions. I uploaded another one, hope its good now.
Attached Files
File Type: txt internet.txt (3.4 KB, 17 views)
File Type: txt tracert.txt (1.6 KB, 16 views)
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Old 01-24-2017, 12:41 PM   #4
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those are php files also :-(

Here is a how to for posting text
ipconfig /all (text output) - Barbs Connected World
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Old 01-25-2017, 12:34 AM   #5
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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Hurricane
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : D4-3D-7E-4A-C4-A3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c19a:db9f:8386:eaae%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, January 24, 2017 9:54:47 AM
Lease Expires . . . . . . . . . . : Wednesday, January 25, 2017 10:05:46 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 248790398
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-FD-68-DE-D4-3D-7E-4A-C4-A3

DNS Servers . . . . . . . . . . . : 89.216.1.40
89.216.1.50
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 7A-79-19-70-BF-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2620:9b::1970:bff9(Preferred)
Link-local IPv6 Address . . . . . : fe80::2930:c989:157e:3dca%13(Preferred)
IPv4 Address. . . . . . . . . . . : 25.112.191.249(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Tuesday, January 24, 2017 9:54:46 AM
Lease Expires . . . . . . . . . . : Wednesday, January 24, 2018 9:56:53 AM
Default Gateway . . . . . . . . . : 2620:9b::1900:1
25.0.0.1
DHCP Server . . . . . . . . . . . : 25.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 310016266
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-FD-68-DE-D4-3D-7E-4A-C4-A3

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{523B6C41-1917-4DF6-A201-F476343B70BC}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D8EA8E5F-EBC4-4CC8-8236-272D4D2ACD08}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert yahoo.com

Tracing route to yahoo.com [206.190.36.45]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 6 ms 5 ms 10.41.0.1
3 7 ms 7 ms 7 ms ns-sa-m-1-pc3.sbb.rs [89.216.9.37]
4 35 ms 6 ms 7 ms ns-dj-m-1-be4.sbb.rs [89.216.6.206]
5 7 ms 7 ms 7 ms zr-kl-m-0-be3.sbb.rs [89.216.6.248]
6 9 ms 15 ms 15 ms bg-tp-m-0-hu6-0.sbb.rs [89.216.5.242]
7 9 ms 11 ms 11 ms bg-tp-r-1-hu6-0.sbb.rs [89.216.5.254]
8 22 ms 23 ms 23 ms bg-tp-m-0-hu6-2.sbb.rs [89.216.5.255]
9 20 ms 18 ms 17 ms 89.216.5.76
10 30 ms 31 ms 29 ms ge-1-3-0.pat1.dee.yahoo.com [80.81.192.115]
11 44 ms 43 ms 43 ms UNKNOWN-66-196-65-X.yahoo.com [66.196.65.218]
12 44 ms 43 ms 44 ms UNKNOWN-66-196-65-X.yahoo.com [66.196.65.211]
13 114 ms 116 ms 115 ms UNKNOWN-66-196-65-X.yahoo.com [66.196.65.222]
14 134 ms 135 ms 135 ms ae-6.pat1.che.yahoo.com [216.115.96.81]
15 159 ms 157 ms 155 ms ae-8.pat2.dnx.yahoo.com [216.115.96.121]
16 201 ms 185 ms 183 ms ae-6.pat2.gqb.yahoo.com [216.115.96.62]
17 185 ms 184 ms 187 ms et-1-0-0.msr1.gq1.yahoo.com [66.196.67.101]
18 186 ms 186 ms 185 ms et-1-1-0.clr1-a-gdc.gq1.yahoo.com [67.195.37.71]

19 184 ms 183 ms 185 ms et-17-25.fab7-1-gdc.gq1.yahoo.com [67.195.1.249]

20 185 ms 191 ms 188 ms po-16.bas2-7-prd.gq1.yahoo.com [206.190.32.43]
21 183 ms 189 ms 184 ms ir1.fp.vip.gq1.yahoo.com [206.190.36.45]

Trace complete.
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Old 01-26-2017, 07:43 AM   #6
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Your listed dns servers don't appear to be dns servers though your tracert did resolve the name yahoo.com.

As you can see below I tested looking up google.com using the first and 2nd dns entries and they failed. Ip address is pingable which means there is a server there but not a dns server.

89.216.1.40 IP Address Location Lookup

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Charlie>nslookup google.com 89.216.1.40
Server: UnKnown
Address: 89.216.1.40
*** UnKnown can't find google.com: Query refused

C:\Users\Charlie>nslookup google.com 89.216.1.50
Server: UnKnown
Address: 89.216.1.50
*** UnKnown can't find google.com: Query refused

C:\Users\Charlie>ping 89.216.1.40
Pinging 89.216.1.40 with 32 bytes of data:
Reply from 89.216.1.40: bytes=32 time=188ms TTL=55
Reply from 89.216.1.40: bytes=32 time=189ms TTL=55
Reply from 89.216.1.40: bytes=32 time=193ms TTL=55
Reply from 89.216.1.40: bytes=32 time=189ms TTL=55
Ping statistics for 89.216.1.40:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 188ms, Maximum = 193ms, Average = 189ms

Here is a list of Serbian DNS servers you can choose from
which may help
Best DNS: Serbia DNS / Free DNS 2015
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Old 01-26-2017, 11:04 AM   #7
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So what are you trying to say? Should i go and ping it with that ip, or do i need to change my dns server in internet options?
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Old 01-26-2017, 03:34 PM   #8
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I am suggestion you use different dns servers like those listed in the last link I provided. See if that doesn't make a difference. Do this at the router and workstation level [some routers don't let you configure dns for its dhcp server but takes them from the dns servers listed on the wan page]
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Old 01-27-2017, 03:46 AM   #9
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I've changed preferred and alternate dns server. The results are basically the same, before i had more frequent lag but now its going good,good then crazy lag spike and it goes back to normal for a longer period than before. Honestly none of these feel good :/.
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Old 01-27-2017, 06:46 AM   #10
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Not seeing any real lag in your tracert. Not until hop 13 does it pick up.

Next time is starts lagging do the same tracert yahoo.com and post the results for review.

Are you able to logon to the cable modem? It would be interesting to see a snipit of the log.
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Old 01-27-2017, 08:45 AM   #11
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Saw the lag while browsing the internet, it felt like dial up connecting. Also one more thing, when i am typing most of the times the letters i type lag behind compared to the actual button presses. What can that be? Here is the yahoo report:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert yahoo.com

Tracing route to yahoo.com [206.190.36.45]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 7 ms 6 ms 10.41.0.1
3 6 ms 7 ms 7 ms ns-sa-m-1-pc3.sbb.rs [89.216.9.37]
4 6 ms 7 ms 5 ms ns-dj-m-1-be4.sbb.rs [89.216.6.206]
5 7 ms 7 ms 7 ms zr-kl-m-0-be3.sbb.rs [89.216.6.248]
6 15 ms 15 ms 15 ms bg-tp-m-0-hu6-0.sbb.rs [89.216.5.242]
7 12 ms 12 ms 11 ms bg-tp-r-1-hu6-0.sbb.rs [89.216.5.254]
8 24 ms 23 ms 23 ms bg-tp-m-0-hu6-2.sbb.rs [89.216.5.255]
9 19 ms 19 ms 17 ms 89.216.5.76
10 33 ms 30 ms 34 ms ge-1-3-0.pat1.dee.yahoo.com [80.81.192.115]
11 49 ms 43 ms 85 ms UNKNOWN-66-196-65-X.yahoo.com [66.196.65.218]
12 44 ms 43 ms 55 ms UNKNOWN-66-196-65-X.yahoo.com [66.196.65.209]
13 116 ms 116 ms 116 ms UNKNOWN-66-196-65-X.yahoo.com [66.196.65.222]
14 136 ms 134 ms 133 ms ae-6.pat1.che.yahoo.com [216.115.96.81]
15 159 ms 160 ms 161 ms ae-5.pat1.dnx.yahoo.com [216.115.96.34]
16 181 ms 181 ms 182 ms ae-8.pat2.gqb.yahoo.com [216.115.96.204]
17 185 ms 183 ms 185 ms et-1-0-0.msr1.gq1.yahoo.com [66.196.67.101]
18 183 ms 212 ms 184 ms et-1-1-0.clr1-a-gdc.gq1.yahoo.com [67.195.37.71]

19 185 ms 181 ms 181 ms et-17-25.fab7-1-gdc.gq1.yahoo.com [67.195.1.249]

20 186 ms 195 ms 185 ms po-16.bas2-7-prd.gq1.yahoo.com [206.190.32.43]
21 185 ms 183 ms 184 ms ir1.fp.vip.gq1.yahoo.com [206.190.36.45]

Trace complete.

C:\Windows\system32>
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Old 01-27-2017, 08:56 AM   #12
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Its the same. No lag until you get to hop 13.

Lag in typing is a local thing. It means you have something running that is consuming memory/cpu.

Uninstall unused programs
Prevent programs from starting on bootup by using msconfig
Run system cleanup and defrag the drive
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Old 01-29-2017, 05:33 PM   #13
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I was looking for everything and the last thing that randomly came up was checking network map! I am really confused as to what kind of map is this.
As i said before the setup with 2 PC's is:
1st(this one) ISP modem>cable>PC
2nd ISP modem>cable>router(wifi enabled)>PC

Now when looking at the network map with this setup running its:

PC1 > Switch > Gateway > Internet
_______^______
PC2 > TL-WR741n

EDIT: Btw how am i(PC1) even connected with the TL-WR741n router on this map? I am directly connected to the ISP modem from my PC.

When the 2nd PC is connected like the first one(without router) the map is:
PC1
> switch > gateway > internet
PC2

When PC2 is disconnected its PC1 > Gateway > Internet
On router site DHCP is enabled. Does this seem normal guys? I don't get why the "switch" is there.. it doesn't give any information when hovering over it while all the other things do.

Should i maybe do a different setup, and how should i do it? Quick answer is appreciated since i plan on going to ISP support service tomorrow early like 6hrs from now.
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