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This is a discussion on Slow Internet within the Modems/Cable/DSL/Satellite forums, part of the Tech Support Forum category. I recently switched internet providers with a promise of up to 100 mbps. I was receiving less than 5 mbps


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Old 12-12-2019, 01:39 PM   #1
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I recently switched internet providers with a promise of up to 100 mbps. I was receiving less than 5 mbps so I connected pc to modem/router with ethernet cable and my speed jumped to as high as 93.7 mbps. This lasted for about a day and a half, and speed returned to under 5.

The router/modem is new; Netgear N600, model C3700v2, and supports over 300 mbps.

Your thoughts and recommendations are appreciated.
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Old 12-12-2019, 03:13 PM   #2
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I'd call the ISP .
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Old 12-12-2019, 03:36 PM   #3
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Try this you might have old settings on the pc from your previous isp.

Windows 10 TCP/IP Reset
WiFi adapter sees available network, however will not accept tcp/ip address. Attempting to reset winsock and ip stack may resolve the problem. Note, this information is one of many possible solutions that should only be attempted if you have a good working knowledge of the Windows OS network settings and services.

1. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and press Enter.
Type netsh int ip reset and press Enter.
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type ipconfig /flushdns and press Enter.

For a complete list of Windows 10 network troubleshooting see https://support.microsoft.com/en-us/...nection-issues.
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Old 12-12-2019, 04:53 PM   #4
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Thanks for your help. I am running Windows 7.
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Old 12-12-2019, 05:16 PM   #5
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Hi,

The instructions at 1 and 2 are pretty much the same for W7.

I would do that first but, depending on the results, Corday's suggestion sounds good too. Settings can easily get messed up in the early days for new customers.
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