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Router is only selectively visible - works on mobile devices, not on laptop or deskto

This is a discussion on Router is only selectively visible - works on mobile devices, not on laptop or deskto within the Modems/Cable/DSL/Satellite forums, part of the Tech Support Forum category. having some trouble all of a sudden at work (small business, no IT dept) Everything worked fine Friday and Monday


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Old 02-10-2016, 10:25 AM   #1
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OS: Windows 7



having some trouble all of a sudden at work (small business, no IT dept)

Everything worked fine Friday and Monday my computer couldn't connect to the router - it was off all wknd no updates or anything.

When I run an Ethernet cable to the router I get internet access. My phone and iPad recognize the router and have Internet access. My laptop has the same trouble as the desktop - can't see the router at all.

From the sticky:

This is a wireless connection issue.

Internet Provider - Comcast

Cable connection

Using a Western Digital My Net N900

Problem computer has norton installed.





Things I've tried:
* power cycling the router and computer
* ipconfig renew and release both wirelessly and wired
* a different command prompt - netsh followed by other stuff I could look up if necessary
* updating the drivers for the wireless connection
* uninstalling and reinstalling the drivers for the wireless connection
* resetting the router
*system restore to when it last worked

Hoping someone can help me!!!
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Old 02-10-2016, 10:34 AM   #2
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If someone walks me through the Xirrus Wifi Inspector I will post that. I have it running but dont see anything else to do...
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Old 02-11-2016, 09:45 AM   #3
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Hi.

When you say you can see the router, do you mean the SSID? Is the SSID is visible to the phone/ipad but not the laptop/pc?
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