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This is a discussion on Programs not connecting to the internet within the Modems/Cable/DSL/Satellite forums, part of the Tech Support Forum category. I had a problem, and started writing a question, but before I posted it I decided to turn the router/modem


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Old 03-07-2017, 11:53 AM   #1
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Question

I had a problem, and started writing a question, but before I posted it I decided to turn the router/modem off and on. And all was fixed.

So now my question is
Why did that work? and what was the reason of my problem?

The problem I was going to ask:
Yesterday when I tried to log on to steam I got the message "could not connect to the steam network".
I am used to having a bad connection, so I made sure I was connected to the internet and restarted my pc and tried again without luck. I can log on to steam in the browser.
I tried with my other pc, and encountered the same problem.
I tried to log into origin with same results

I then checked on my brother to see if he had the same problem, which he had, however he had the same problem with "Discord", and Overwatch couldn't connect to game servers. After restarting steam over and over for a long time he finally got in, and has no issues downloading or accessing the store


-My brothers pc is connected via cable, while I am connected wirelessly
-One of my pcs has Win 10 while one has 7
-All three has different anti viruses (and mine came up clean)
-No changes to the router settings has been done

I am not good with computers or internetstuff, so I haven't tried much. I also kinda need to be spoon-fed.
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Old 03-07-2017, 12:33 PM   #2
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ISP services interution.
Modem services interuption.
PC wireless or wired adapter hang.
Router hang.

A number of other issues.
I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.
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