Go Back   Tech Support Forum > Networking Forum > Modems/Cable/DSL/Satellite

User Tag List

Identifying...([network name]) No Internet Access

This is a discussion on Identifying...([network name]) No Internet Access within the Modems/Cable/DSL/Satellite forums, part of the Tech Support Forum category. Hi, I have what seems to be a rather unique problem, which I have posted about on two other forums,


Closed Thread
 
Thread Tools Search this Thread
Old 08-16-2016, 08:54 PM   #1
Registered Member
 
Join Date: Aug 2016
Posts: 15
OS: Windows 7 Ultimate



Hi,

I have what seems to be a rather unique problem, which I have posted about on two other forums, and yet, the problem persists. I'm hoping that someone seeing this knows what's causing this or has some new methods for me to attempt to resolve it.

Approximately two weeks ago, I moved from one home to another. In my previous home, Time-Warner Cable (TWC) was my ISP. I connected wirelessly to their service via a Technicolor TC8715D modem/router w/ three devices: An Asus R510D laptop running Windows 7 Ultimate, a Droid-based cell phone, and a Droid-based tablet. I never had any connectivity issues.

Upon moving, I had TWC transfer the service to my new home. I brought the same modem/router w/ me, and I was able to connect w/ both the cell phone and tablet (on both the 2.4Ghz and 5Ghz wireless networks), but the laptop was unable to properly connect. I am given the Identifying network error w/ no Internet access.

Since then, I have tried a multitude of problem-solving techniques, and nothing has worked. I started by checking IP addressing on the wireless connection, and sure enough, I had a 169.x address. I tried both restoring the factory defaults on the modem and changing the default name/password for the network, but neither of these efforts produced the desired result. I removed the network profile from both the Network and Sharing Center, as well as the registry. I've tried releasing the IP address, flushing the DNS, assigning a static IP, and rebuilding/repairing the network stack. None of this has helped.

There was a previous DSL Internet connection in this new home available from Verizon, and I've been using this on my laptop, so I'm perfectly capable of connecting to other wireless networks. Additionally, I've connected to the TWC modem/router via a wired connection, and the service works w/out a problem.

Previously, I had VPN software installed, so I removed all remnants of it, and still, the problem persisted. Other than this, I'm running Windows Firewall, which I tried turning off, and Microsoft Security Essentials but no other anti-virus software.

When I checked my ipconfig, I noticed that the router seemed to be handing out an IPv6 address. However, my tablet was receiving an IPv4 address. First, I disabled both stateful and stateless IPv6 services on the router. This didn't resolve the problem, so I disabled IPv6 services on the wireless adapter, and this still didn't help, so I assigned a static IP/DNS servers to the adapter, which stuck, but it still didn't allow me outside access, nor could I ping the gateway.

I called TWC, and they confirmed that the router was handing out IPv6 addresses, and they said that it would only hand out IPv6 address, if some device on the network requested it. Yet, this didn't jive w/ what I was seeing, since my tablet had an IPv4 address. Anyhow, I had TWC disable IPv6 services on the router, hoping to force it to hand out IPv4 address, but whatever change they made prevented the router from broadcasting the SSIDs for either the 2.4Ghz or 5Ghz networks. Therefore, I had them reset the router to factory default status.

I should mention that my roommate was able to connect wirelessly to this network w/ her Windows-based laptop.

I ran sfc /scannow, and it replaced a few files, but it didn't resolve the connectivity issue. When releasing/renewing the address on the wireless adapter, the renew just hangs and eventually errors out w/ the following message: An error occurred while renewing interface Wireless Network Connection : unable to contact your DHCP server. Request has timed out.

I uninstalled the wireless adapter from the device manager, including removing the driver, then restarted. Once up and running, I ran the adapter's software, and it asked if I wanted to remove the driver, or repair the installation. I chose to remove the driver. I then restarted, and when the system rebooted, instead of running the adapter's software, I chose to install the driver via the device manager. I then connected to the problem network, and the same problem persisted.

Ultimately, I had TWC replace the modem, and the same exact problem persisted. I tried upgrading from Windows 7 to Windows 10, and the problem continued, so I rolled back to Windows 7.

I've tried multiple drivers w/ the wireless NIC, as well as creating a new Windows profile. Neither of these potential solutions resolved the issue. I also followed the steps in this guide ([Fixed] Windows 10 Limited Connectivity and Not Getting IP from DHCP), and it didn't help.

Does anyone have any thoughts on this? Any help would be greatly appreciated. Thank you!
jmg999 is offline  
Sponsored Links
Advertisement
 
Old 08-17-2016, 06:47 AM   #2
Team Manager - Networking
Moderator - Hardware
 
JimE's Avatar
 
Join Date: Apr 2009
Location: St Louis, MO
Posts: 19,813
OS: Win 7 SP1

My System


Are you seeing the wireless network?

As you already noted, other devices are working fine on the wifi network, so it's not an ISP or modem issue, and likely not a router issue.
__________________
Jim

JimE is offline  
Old 08-17-2016, 07:25 AM   #3
Team Manager - Networking
 
etaf's Avatar
 
Join Date: Dec 2008
Location: UK, West Sussex
Posts: 8,370
OS: W7 & W10 & OSX



in addtion to JimE questions
lets see an ipconfig /all from the pc

------------------------------------------------------------------------

ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
How to open an Elevated Command Prompt in Windows 8
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)[/indent]
For windows version, XP, Vista, W7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
ipconfig /all > network.txt & network.txt
It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------
__________________
Wayne

etaf is offline  
Sponsored Links
Advertisement
 
Old 08-17-2016, 10:57 AM   #4
Registered Member
 
Join Date: Aug 2016
Posts: 15
OS: Windows 7 Ultimate



Hi,

Thank you both for your responses! :)

JimE, yes, I can clearly see the SSID on the laptop. When I attempt to connect, it takes longer than usual, and it then puts me in a state of Identifying; No Internet Access. Next to the SSID, it says that I have Limited Access. Windows will automatically try to refresh the connection, and it will eventually get into a state of Unidentified Network; No Internet Access, and next to the SSID, it states that I am connected.

etaf, here is the requested ipconfig/all from the TWC network (I should note that I am sometimes given an IPv6 address, yet it did not do so this time):

Windows IP Configuration

Host Name . . . . . . . . . . . . : Alabama
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : EC-0E-C4-25-91-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.185.170(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 38-2C-4A-3F-3C-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
Physical Address. . . . . . . . . : EC-0E-C4-25-91-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Just as a point of comparison, here is the ipconfig/all from the same laptop when connected to the Verizon DSL line that was pre-existing in this home:


Windows IP Configuration

Host Name . . . . . . . . . . . . : Alabama
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : domain.actdsltmp

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : EC-0E-C4-25-91-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 17, 2016 10:56:04 AM
Lease Expires . . . . . . . . . . : Wednesday, August 24, 2016 10:56:07 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 38-2C-4A-3F-3C-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
Physical Address. . . . . . . . . : EC-0E-C4-25-91-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
jmg999 is offline  
Old 08-18-2016, 10:24 AM   #5
Registered Member
 
Join Date: Aug 2016
Posts: 15
OS: Windows 7 Ultimate



When I contacted TWC support regarding this issue, they mentioned that the Technicolor modem was handing out IPv6 addresses, b/c something on the network was requesting them. I don't recall ever having seen the TWC modem hand out IPv6 addresses, so it got me thinking that maybe something the Verizon DSL network was doing was causing this problem. When I first moved here a couple of weeks ago, the Verizon DSL connection was pre-existing in this home. I hadn't yet transferred over the TWC service. so I was using the Verizon DSL as my Internet connection. Once the TWC service was transferred to this new home, I switched over to it from the Verizon DSL. That's when the problem began. Earlier today, I found something online that might correspond to the problem I'm seeing (Windows 7 DhcpNodeType Is Still a Bummer: How I returned from teched09 to have a broken network – Jay R. Wren – lazy dawg evarlast). Do you think that moving from the Verizon DSL network to the TWC network might be the culprit?
jmg999 is offline  
Old 08-18-2016, 12:04 PM   #6
Team Manager - Networking
 
etaf's Avatar
 
Join Date: Dec 2008
Location: UK, West Sussex
Posts: 8,370
OS: W7 & W10 & OSX



169.254.x.x is not a valid ip address

IP 169.254.x.x
An IP adress of 169.254.x.x is the autoconfiguration address that Windows assigns (Microsoft APIPA) is a DHCP failover mechanism, when it cannot find a dhcp service, so something is either blocking access or is not running

so you are not connecting to the new router via wirelss

connect to the new router with a cable direct
and post another ipconfig /all
__________________
Wayne

etaf is offline  
Old 08-18-2016, 12:07 PM   #7
Registered Member
 
Join Date: Aug 2016
Posts: 15
OS: Windows 7 Ultimate



Windows IP Configuration

Host Name . . . . . . . . . . . . : Alabama
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : socal.rr.com

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : EC-0E-C4-25-91-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 38-2C-4A-3F-3C-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2606:6000:6217:d00::4(Preferred)
Lease Obtained. . . . . . . . . . : Wednesday, August 17, 2016 10:26:19 PM
Lease Expires . . . . . . . . . . : Wednesday, August 17, 2016 11:26:19 PM
IPv6 Address. . . . . . . . . . . : 2606:6000:6217:d00:4c12:5b43:7a73:225(Preferred)
Temporary IPv6 Address. . . . . . : 2606:6000:6217:d00:6565:78d:8069:892c(Preferred)
Link-local IPv6 Address . . . . . : fe80::4c12:5b43:7a73:225%16(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.8(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 17, 2016 10:27:23 PM
Lease Expires . . . . . . . . . . : Wednesday, August 17, 2016 11:27:23 PM
Default Gateway . . . . . . . . . : fe80::a95:2aff:fe18:659%16
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 557329482
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-C9-D1-DF-EC-0E-C4-25-91-49
DNS Servers . . . . . . . . . . . : 209.18.47.62
209.18.47.61
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
Physical Address. . . . . . . . . : EC-0E-C4-25-91-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.socal.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C43B348A-9EC6-4D79-9F09-0EAB1C52E3A7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4C4DBFC8-41AE-4C65-8AA3-AA986DA13DEA}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
jmg999 is offline  
Old 08-18-2016, 12:12 PM   #8
Team Manager - Networking
 
etaf's Avatar
 
Join Date: Dec 2008
Location: UK, West Sussex
Posts: 8,370
OS: W7 & W10 & OSX



so does that get internet access ???
------------------------------------------------------------------------

PING & tracert tests

We would like to see the results from the following Ping Tests - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
How to open an Elevated Command Prompt in Windows 8
Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.
For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following command:
echo > 0.txt & PING 192.168.0.1 >> 0.txt & PING 98.138.253.109 >> 0.txt & PING google.com >> 0 & tracert google.com >> 0.txt & echo [/php] >> 0.txt & 0.txt
It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------
__________________
Wayne

etaf is offline  
Old 08-18-2016, 12:46 PM   #9
Registered Member
 
Join Date: Aug 2016
Posts: 15
OS: Windows 7 Ultimate



It does. I have no problems getting online w/ a wired connection.
jmg999 is offline  
Old 08-18-2016, 12:48 PM   #10
Team Manager - Networking
 
etaf's Avatar
 
Join Date: Dec 2008
Location: UK, West Sussex
Posts: 8,370
OS: W7 & W10 & OSX



while wired to the router - look at the configuration pages
in a browser put
192.168.0.1
should log you into the router - you may need a user name and password - which maybe on a label on the router

look at the wireless information
whats the SSID - is it different to the other router
look at the channel in use is it between 1 and 11 (12/13 is not allowed in US)
__________________
Wayne

etaf is offline  
Old 08-18-2016, 01:30 PM   #11
Registered Member
 
Join Date: Aug 2016
Posts: 15
OS: Windows 7 Ultimate



Just to clarify, we are talking about three different routers, two of which are currently up, running, and online: Two Technicolor router/modems from TWC, and one Verizon-branded modem and separate router from Verizon.

When I moved into this home, there was a pre-existing ISP: Verizon. They're providing a DSL connection. The SSID of this network is C34YK. This service is up and running, and it was the service I used, when I moved into this new home two weeks ago.

A few days later, TWC transferred my account from my old home to this new home, and I used the Technicolor modem/router that I'd been using in my old home, which should not have presented a problem, yet, I was unable to connect wirelessly from my laptop.

One week ago, I had TWC replace the Technicolor modem router w/ a new one. They're both the same model: TC8715D. I took the first Technicolor offline and plugged in the second Technicolor, and yet, my problem persisted. I am still using this second Technicolor router to try to connect. I don't recall the SSID of the first Technicolor router, but it was definitely different from the SSID of the current Technicolor router, which is TC8715D55.

I've attached a screenshot from the current TWC Technicolor router of the wi-fi setup.
Attached Thumbnails
Click image for larger version

Name:	Wi-Fi.png
Views:	399
Size:	39.5 KB
ID:	290057  
jmg999 is offline  
Old 08-18-2016, 11:57 PM   #12
Team Manager - Networking
 
etaf's Avatar
 
Join Date: Dec 2008
Location: UK, West Sussex
Posts: 8,370
OS: W7 & W10 & OSX



ok, they look OK
so 3 routers
1) pre-existing ISP: Verizon. They're providing a DSL connection. The SSID of this network is C34YK

2) Original home router

3) The Router withthe screen shot. current TWC Technicolor
Which is transmitting 2 signals one at 2.4Ghz and 1 at 5Ghz
with an SSID name TC8715D55 and TC8715D55-5G

so turn router 1 and 2 OFF and just use the last router they sent to you and make sure its connected to the internet service - which is a cable modem, and so connected to the cable system.
Do you know that the cable service is working ???- i assume it is as this is the one that you connected with a cable to the PC and router and works- is that correct ?
anyway - the issue is you are NOT connecting to that router via wireless with the PC , as its not providing any IP address on wireless

Now connect to the that SSID and see if the ipconfig /all gives you a VALID ip address - post here
__________________
Wayne

etaf is offline  
Old 08-19-2016, 01:17 PM   #13
Registered Member
 
Join Date: Aug 2016
Posts: 15
OS: Windows 7 Ultimate



Hi Wayne,

Yes, everything you stated in numbers one through three is correct. The original home router hasn't been running, since TWC sent me the new Technicolor (router #3 in your write up).

To answer your questions, yes, the cable service is working. All the other devices in the house are able to connect to both the 2.4Ghz and 5Ghz SSIDs w/out any sort of problem. The only issue is my laptop.

I will give your solution a try in a moment, but I'm wondering, should the Verizon signal have any affect on the TWC signal? I'm thinking that having connected my laptop to the Verizon signal, when I originally moved in, Verizon's network configured my laptop's wireless adapter/protocols in a way that's preventing me from now connecting to the TWC network. Is this is a possibility?
jmg999 is offline  
Old 08-20-2016, 12:44 AM   #14
Team Manager - Networking
 
etaf's Avatar
 
Join Date: Dec 2008
Location: UK, West Sussex
Posts: 8,370
OS: W7 & W10 & OSX



lets see the wireless environment
with just the new router on
------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file to the faulty PC and install the program.
You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

https://go.pardot.com/l/66982/2015-01-26/2361i
enter you details
Download this file "DOWNLOAD WI-FI INSPECTOR Vx.xx "
( the site now appears to allow webbased emails like gmail, hotmail, outlook and yahoo now )

There is also a xirrus gadget, But that does not have all the fuctionality "DOWNLOAD GADGET Vx.xx

Alternative links - Use the links below
Do NOT use any of the download managers offered - Cnet , just use the direct link below - and click on the download button
Xirrus Wi-Fi Inspector Download
Xirrus Wi-Fi Inspector - Free download and software reviews - CNET Download.com


Then run and install the program - on a wireless enabled Desktop/All-in-1/Laptop
if you get an error - You will need to have NET Framework installed for the WiFi Inspector to function.
Stand alone version of.net framework https://www.microsoft.com/en-us/down....aspx?id=49981

On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

Run the program

A user guide is available here
https://www.xirrus.com/cdn/pdf/xirrus...ctorguide1-2-0

post a screen shot of the program running.
if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)


Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better

To post a screen shot of the active window.

Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
How to use the Windows Snipping Tool

Windows 8 & 10
you can use the snipping tool > Open Snipping Tool
(From the Windows 8 Start Screen, or windows 10 Search, type "snip" and press enter)
(From windows 10 - All Apps>Windows Accessories>Snipping Tool )
>Press the Esc. key.
>go back to your Windows 8/10 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
see here
How to take a screenshot in Windows 8 - Opinion - PC Advisor
How to take a screenshot in Windows 8 - How-To - PC Advisor

To upload the screen shot to the forum, bottom right of your post are some buttons ("Upload File" button) and then select the file you want to upload, click on "Open", and the file will be attached to the post.
__________________
Wayne

etaf is offline  
Old 08-22-2016, 10:50 AM   #15
Registered Member
 
Join Date: Aug 2016
Posts: 15
OS: Windows 7 Ultimate



Hi Wayne,

So, I did as requested. I took everything down, except for the new TWC Technicolor modem/router. I also removed all remnants of the Verizon connection from my laptop, including in the registry. I then uninstalled my WIC, including the driver, and shut the laptop down for almost 48 hours, since I was out of town.

Upon my return, I fired up the laptop, connected to the TWC network, and I experienced the same problem, although I did notice that TWC seems to be handing out valid IPv6 information. IPv6 is enabled on this WIC, but I read online that this might not be enough to make IPv6 work. Apparently, Microsoft issued a fix for enabling IPv6, or even preferring IPv6 over IPv4. Here's the link to the hot fixes: https://support.microsoft.com/en-us/kb/929852

I'm wondering, should I run any of these hot fixes in an effort to get IPv6 to work properly on this laptop?

Thank you!


Jeff


Windows IP Configuration

Host Name . . . . . . . . . . . . : Alabama
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : EC-0E-C4-25-91-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2606:6000:6217:d00:dda0:a2db:937b:59f7(Preferred)
Temporary IPv6 Address. . . . . . : 2606:6000:6217:d00:812a:27a7:d069:d00f(Preferred)
Link-local IPv6 Address . . . . . : fe80::dda0:a2db:937b:59f7%27(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.89.247(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : fe80::a95:2aff:fe18:659%27
DHCPv6 IAID . . . . . . . . . . . : 468455108
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-C9-D1-DF-EC-0E-C4-25-91-49
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 38-2C-4A-3F-3C-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
Physical Address. . . . . . . . . : EC-0E-C4-25-91-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{81B8A669-F488-4DCB-89FD-83AF95B3D02F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
jmg999 is offline  
Old 08-22-2016, 11:01 AM   #16
Team Manager - Networking
 
etaf's Avatar
 
Join Date: Dec 2008
Location: UK, West Sussex
Posts: 8,370
OS: W7 & W10 & OSX



not everyone is using ipv6 yet, so i would still stay with ipv4
and you dont have an ipv4 address at all
i wonder why its not picking up an ipv4 details
if you disable ipv6 on the PC using the fixit, on the link below
you can always re-enable - see what happens
https://support.microsoft.com/en-gb/kb/929852
__________________
Wayne

etaf is offline  
Old 08-22-2016, 11:12 AM   #17
Registered Member
 
Join Date: Aug 2016
Posts: 15
OS: Windows 7 Ultimate



I ran the hot fix, but it didn't seem to take effect, even though it stated that it worked.


Windows IP Configuration

Host Name . . . . . . . . . . . . : Alabama
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : EC-0E-C4-25-91-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2606:6000:6217:d00:dda0:a2db:937b:59f7(Preferred)
Temporary IPv6 Address. . . . . . : 2606:6000:6217:d00:8893:5743:5d2b:8817(Preferred)
Link-local IPv6 Address . . . . . : fe80::dda0:a2db:937b:59f7%27(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.89.247(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : fe80::a95:2aff:fe18:659%27
DHCPv6 IAID . . . . . . . . . . . : 468455108
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-C9-D1-DF-EC-0E-C4-25-91-49
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 38-2C-4A-3F-3C-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
Physical Address. . . . . . . . . : EC-0E-C4-25-91-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{81B8A669-F488-4DCB-89FD-83AF95B3D02F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.socal.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.domain.actdsltmp:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
jmg999 is offline  
Old 08-22-2016, 11:15 AM   #18
Team Manager - Networking
 
etaf's Avatar
 
Join Date: Dec 2008
Location: UK, West Sussex
Posts: 8,370
OS: W7 & W10 & OSX



no - strange
your still on w10? or back to w7
i know it works on w7 - not tried on w10
__________________
Wayne

etaf is offline  
Old 08-22-2016, 12:34 PM   #19
Registered Member
 
Join Date: Aug 2016
Posts: 15
OS: Windows 7 Ultimate



I'm back to 7. What works on 7? IPv6?
jmg999 is offline  
Old 08-22-2016, 01:40 PM   #20
Team Manager - Networking
 
etaf's Avatar
 
Join Date: Dec 2008
Location: UK, West Sussex
Posts: 8,370
OS: W7 & W10 & OSX



the fixit downloads - removed IPv6 normally
__________________
Wayne

etaf is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
~*~Mixed Bag of Problems~*~
Hi, everyone! I have had a lot of problems with my computer lately and I'm hoping someone would be able to help me out. The most pressing issue right now is that my e-mail is sending out Spam links when I'm not even on my computer. The first time it happened, I changed my password, but tonight the...
TabbyCat725 Virus/Trojan/Spyware Help 156 07-09-2012 07:50 PM
search netsite virus
I am having trouble with the browser redirect virus. When I click a website on the google search page it takes me to search netsite webpage. If I paste that url directly there is no issue. Tried all anti virus, malware, spyware, combifix and so on.. nothing works pls help
amy123a Inactive Malware Help Topics 25 03-20-2012 10:58 PM
Help with removing trojan please
Hello, I have followed the instructions, and have all required logs, all attached and pasted as requested. I do not have a boot disk as although the computer has a licensed copy it was not initially my computer. Data as requested
SimonAJ Resolved HJT Threads 29 01-04-2012 10:19 AM
Computer Virus/Trojan Problems
Amateur. First may I thank you for responding to my request for help. I have compiled the following List of Problems that I am aware of on my computer. Windows is being stopped from updating. Trend Micro is being stopped from updating.
Jack Willday Inactive Malware Help Topics 65 07-13-2011 12:57 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 08:44 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts