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Defective Modems or Not?

This is a discussion on Defective Modems or Not? within the Modems/Cable/DSL/Satellite forums, part of the Tech Support Forum category. Like most people in the USA I have broadband. When transitioning from dial-up to broadband I retained a dial-up service

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Old 05-06-2016, 07:33 PM   #1
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Join Date: Oct 2003
Posts: 44
OS: WinXP Pro

Like most people in the USA I have broadband. When transitioning
from dial-up to broadband I retained a dial-up service as a backup.
There was a power and cable disaster in my town that lasted for
weeks. Phone landlines were uneffected, so I still had access to
the web. The additional cost is almost nothing.

Maybe I've just been lucky, but I can't remember any problems
with a modem that I couldn't resolve in 10 minutes or less.

I have two old laptops with 98SE. They both have Agere WinModems.
I can use any phone jack in my home and connect to the web in less
than one minute at 50666 bps. That's all the proof I need that my
phone lines are ok.

A few years ago I purchased three brand new Jaton WinComm V.92
modem cards. Intel/Ambient chipset. Drivers are Intel 536EP_v4.77.8.3.

I just replaced my old desktop modem with a new WinComm. I can
hear all the "handshaking" sounds clearly because the modem is plugged
into high quality speakers. After tinkering endlessly with all the modem
settings I can't get it to work.

Probem One:

Shortly after hearing the dial tone I get a "unable to detect dial tone"
dialog box. Clearing the tick from "wait for dial tone before dialing" is
a workaround for this problem, but it's not a good solution.

Problem Two:

After hearing the correct tones for the number dialed I can still hear
the dial tone! If don't terminate the connection by clicking the "cancel"
button I get that ubiquitous recorded message, "if you would like to make
a call, please hang up and try again."

I've tried at least a dozen string commands (copied from several modem
sites) in the "Extra Initialization Commands" box. Didn't help at all.

Since I have three new Jaton cards I deleted the modem from Device
Manager and pulled the card from my desktop tower. Installed a
replacement. The system failed to detect an identical card. I ran through
"Add New Hardware" several times. Finally, I tried command lines to
"force install" the drivers. Didn't work.

After all this trouble do you think it's possible I have three new modems
and they're all defective? At this point I would be happy to junk these modems
and buy a different brand.

In the town where I live there is always a chance of another power and cable
disaster. Retaining dial-up web access that costs almost nothing is just
common sense.

If you think I can salvage these new modems please tell me what to do. If
not, give me the name of a high quality modem card and I'll buy it.
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Old 05-07-2016, 12:00 AM   #2
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MitchConner's Avatar
Join Date: May 2015
Posts: 1,290

Hi mate.

It sounds like you might have your country/region settings set incorrectly, or (possibly less likely) you're dialing the wrong number.

Have you tried replacing the cabling as well?

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