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Arris TM1602AP Unable to Connect to Internet

This is a discussion on Arris TM1602AP Unable to Connect to Internet within the Modems/Cable/DSL/Satellite forums, part of the Tech Support Forum category. Please help I have given back by ISP rental modem./router and got this New modem Arris TM1602AP/TW. Am unable to


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Old 03-05-2020, 12:51 PM   #1
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I have given back by ISP rental modem./router and got this New modem Arris TM1602AP/TW. Am unable to connect to Internet after that. My ISP says they provisioned it and changed the Mac and from their side they see it is up and no packet drops.

Surprisingly am not even able to login to 192.168.100.1 when the coax is on. I can momentarily login when the modem is restarted but then it goes away.

Once the coax is removed i am able to login to the modem on 192.168.100.1 but cannot get into advanced settings as it is password protected and none of the default (password etc) work.

In the Event log i do see some failures like time sync etc. and do see some 1970 time in between. The firmware is sometime in 2019. Is there a lock or something.

p:s i did a reset with the pin and also tried with a 30 -30 -30 cycle
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Old 03-05-2020, 03:31 PM   #2
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It says you need to plug everything in, at leave it for 30 mins before doing anything to get a connection.
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Old 03-09-2020, 05:47 AM   #3
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FYI: Multiple posts> https://forums.tomshardware.com/thre...ernet.3579238/
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