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Computer shuts down and restarts

This is a discussion on Computer shuts down and restarts within the Other Operating systems forums, part of the Tech Support Forum category. Not sure where this category falls. My computer has been shutting down and re-starting. Computer is 6 months old, had


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Old 08-26-2014, 02:28 PM   #1
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OS: windows 8.1 interface with windows 7.0



Not sure where this category falls. My computer has been shutting down and re-starting. Computer is 6 months old, had it built locally with Windows 8.1 but interfaces with Windows 7. There is a screen that flashes and I was able to capture the message. It reads:

E7721AMS V30.1 12/6/13

AMD A8-5600K APU with Radeon (tm) HD Graphics , speed: 100.00x36= 3600.mhz

Dram Frequency for DDR3 1600 MHz
Dram Size is 4096mb

USB Device Total 1 KBDS, 1 mice, 0 mass, 0 hubs

Detected ATA/ATAPI Devices....
SATA PORT 1: WDC WD5000AAKX-00ERMAO
SATA PORT @: HL-DT-ST DVDRAM GH24NSBO


Please Help!
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Old 08-27-2014, 02:52 AM   #2
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My System


Post the Brand, and wattage of your Power Supply.

Could be a power supply issue ( under powered ) also could be your CPU overheating, ie; thermal paste, heatsink / fan too small.
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Old 09-27-2014, 05:21 PM   #3
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Shutdowns are caused by heat usually. This is to insure the hardware, cpu and gpu are not damaged. When was the last time you PM'd (preventative maintenance) blowing out the inside of the PC or laptop. Also, feel for hotspots on the bottom and elevate it to allow more airflow.
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Old 09-27-2014, 06:17 PM   #4
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Hi Melody669,

Yes, please post your computer specs just like the other person said when you can. We would definitely be able to troubleshoot your computer issue more by knowning your computer specs. Are you using a desktop or laptop computer?
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