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Onli Internet Explorer WOrks. Nothing Else works

This is a discussion on Onli Internet Explorer WOrks. Nothing Else works within the Mozilla/Firefox Browsers forums, part of the Tech Support Forum category. Hi everyone, I am running win xp sp3 and all of a sudden firefox is not working. also msn messenger


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Old 09-05-2008, 06:05 AM   #1
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Hi everyone,
I am running win xp sp3 and all of a sudden firefox is not working. also msn messenger has stopped working. Outlook Express is unable to connect. Zonealarm is unable to update...
Could anybody help please?

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Old 09-05-2008, 07:55 PM   #2
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This has to be an internet problem. Check the connections between the computer and your router/modem - make sure they are tight. Check your phone connection between the modem and the wall socket. When you say that various programs don't work what exactly doesn't work? Do they start up okay?

If the connections are okay then try pinging a remote address. Click on "Start|Run" and type "cmd" (enter). In the box that opens type "ping www.microsoft.com" and press enter. If the net is connected you will get 4 results back. If it comes up "Timed Out" then the problem is with your net connection and not the computer.

Also, to find out exactly where the problem lays, in the CMD box type "tracert www.microsoft.com" and press enter. This will tell you how far the signal is getting before it times out. If NOTHING comes up then the problem is between the computer and router. If it gets one result only then the problem is between the router and the internet (which could be an ISP problem).
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