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PDF not seeing printer, strange issue

2K views 1 reply 1 participant last post by  JCGee 
#1 ·
I am having an issue with printing a PDF from a specific printer in the office. Hopefully I can explain it well enough.

When I go to print, I get the following message:
"Before you can perform print-related stasks such as page setup or printing a document, you need to install a printer."

The printer[HP officejet pro 8000 A809 Series] is installed and does receive documents from other programs (word, excel, notepad, etc).

Strange thing is, when I set another printer in the office as the default, there are no problems printing. And even AFTER I change the default, and I change it back to the HP noted above, back to default, it prints.

It's only when I open the document with the HP already set as the default does the issue occur.

I've deleted the printer and reloaded it, didn't help at all. I'm at a loss as I can't see why it will print if I change default, then back, but it won't print initially.

Any thoughts?

JCGee
 
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