Hello and welcome to TSF
We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a
link at the top of each page.
Please follow our pre-posting process outlined here:
After running through all
the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.
If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.
It's likely that the infection may prevent our tools from running. The following tool will help running them.
If you have an active internet connection, copy/paste the links below into your browser, don't click them or the rogue might redirect. If you don't have an active internet connection, download the tools from another machine, and transfer them to the affected machine via USB flash drive.
Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 4 different versions. If one of them won't run then download and try to run the other one. You only need to get one of them to run, not all of them.
Vista and Win7 users need to right click and choose Run as Admin
Note: You will likely see a message from this rogue telling you the file is infected. Ignore the message. Leave the message OPEN, do not close the message. Run rkill repeatedly until it's able to do it's job. This may take a few tries. You'll be able to tell rkill has done it's job when your desktop (explorer.exe) cycles off and then on again.
At this point, you should now be able to run analysis tools.
Once the tool has run, do NOT reboot
the machine, and then try once again to run DDS
as instructed in our First Steps and post them in a new thread as this one shall be closed to put you back in the queue.
If for some reason the machine reboots, repeat the process. Again, try not to restart the machine.