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Security Blue screen pop up once in a while???

This is a discussion on Security Blue screen pop up once in a while??? within the Resolved HJT Threads forums, part of the Tech Support Forum category. Iv'e noticed that when I use google chrome I get this blue screen security pop up??? Iv;'e copy and pasted


 
 
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Old 07-23-2015, 01:12 PM   #1
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Iv'e noticed that when I use google chrome I get this blue screen security pop up??? Iv;'e copy and pasted below. Any suggestions on how to get rid of it? Please help Thanks!



Serious security threats might have been detected on 7/23/2015 @ 16:9. Your personal photos, creditcard information and passwords might have been compromised.

It is highly recommended you do NOT continue using your computer until you've contacted an official technician. Your IP (76.182.60.74) might be targeted right now.

Please call this number as soon as possible.


TOLL FREE 877-592-3547


An official technician will help you remove any adware/spyware on your computer.
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Old 07-25-2015, 02:52 PM   #2
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Anybody? Any ideas what kind of software would get rid of it? Or pick it up?
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Old 07-26-2015, 07:00 AM   #3
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Hello Tdoggy187.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, you shall have a proper set of logs.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.
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Old 08-07-2015, 03:32 AM   #4
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"BUMP, please"
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Old 08-07-2015, 03:49 AM   #5
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Cool

Blue screen popped up saying to buy this security software. Also random download Adobe flash pops up once in a while when I click new tab to try and go to another website. I have to click ok then leave page a few times.


Please help. I'm hoping I did this write after reading how to post.


Also I do not have Windows or an installation cd. I bought this computer on craigslist. It didn't have much on it when I first bought it. But now it does.
Attached Files
File Type: txt DDS.txt (28.7 KB, 32 views)
File Type: txt DDS1.txt (11.5 KB, 24 views)
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Old 08-07-2015, 04:02 AM   #6
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Here is an example of one hxxp://workingupdate.theupgradenow.com/?pcl=s4Q3Zx6GGjt0fvbCJ3I31KXQ-y9BGRVa4Y_SwPgYviI.&cid=1438945311mb98097291689
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Old 08-07-2015, 06:03 AM   #7
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Hello. I'd like to run a different diagnostic tool.

Let's take a more detailed look at what's running on the machine.

Please download Farbar Recovery Scan Tool (FRST) and save it to your desktop.

* For 64-bit (x64) editions of Windows: >> "FRST64.exe(For 64-bit (x64) editions of Windows)":https://download.bleepingcomputer.com/farbar/FRST64.exe <<

# Double-click on FRST to run it.
# When the tool opens click Yes to disclaimer.
# Leave all settings as they are.
# Press the Scan button.
# When the scan is done, it will save the reports to the same location as “FRST” (if you had saved “FRST” on your desktop, then the reports will be saved on the desktop). Please attach FRST.txt to your reply.
# The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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Old 08-07-2015, 07:38 PM   #8
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ok I ran the program and here are the results.
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File Type: txt FRST.txt (55.7 KB, 171 views)
File Type: txt Addition.txt (35.4 KB, 31 views)
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Old 08-07-2015, 08:20 PM   #9
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Are you still seeing that blue screen?

Uninstall the following, via Control Panel > Uninstall a program:

Extended Update


I see you have IOBIT software installed. You may want to read these older but worthwhile topics. Also, Advanced SystemCare might interfere with our fixes

See below:
https://forums.malwarebytes.org/inde...tual-property/
https://forums.malwarebytes.org/inde...-unconvincing/
https://forums.malwarebytes.org/inde...ft-conclusion/

Next....

* Please download the attached fixlist.txt and save it to same location where the FRST tool is located.

**NOTE: Both FRST.exe and the fixlist.txt must be in the same location or the fix will not work.**

* Double click FRST to run the tool. If the tool warns you the version is outdated, please download and run the updated version.

* Click the Fix button just once, and wait.

* If you receive a message that a reboot is required, please make sure you allow it to restart normally.

* The tool will complete its run after restart.

When finished, the tool will make a log (Fixlog.txt) in the same location from where it was run.
Please attach the Fixlog.txt in your reply.
Attached Files
File Type: txt fixlist.txt (3.9 KB, 198 views)
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Old 08-07-2015, 08:57 PM   #10
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ok here it is
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Old 08-07-2015, 09:55 PM   #11
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Quote:
Are you still seeing that blue screen?
Please download Malwarebytes Anti-Malware to your desktop.

https://downloads.malwarebytes.org/file/mbam/

Double-click mbam-setup-2.1.8.1057.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to the following:
'Launch Malwarebytes Anti-Malware'
Click 'Finish'.
After the update completes, click the 'Scan Now >>' button.
A Threat Scan will begin.
When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
In most cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.

After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click 'Export'.
Click 'Text file (*.txt)'
In the Save File dialog box which appears, click on Desktop.
In the File name: box type a name for your scan log.
A message box named 'File Saved' should appear stating "Your file has been successfully exported".
Click Ok
Attach that saved log to your next reply.
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Old 08-08-2015, 11:54 AM   #12
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ok here ya go ;-)
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File Type: txt TomsScan.txt (6.4 KB, 22 views)
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Old 08-08-2015, 11:57 AM   #13
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oops here is the one I think you needed ;-)
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File Type: txt TomScan1.txt (6.4 KB, 26 views)
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Old 08-08-2015, 12:00 PM   #14
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Hello.

Quote:
Are you still seeing that blue screen?
I've now asked this question twice, and have not received an answer. I'm trying to help, but I need more than just logs.

Thanks.
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Old 08-08-2015, 12:10 PM   #15
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Sorry about not answering. Yes I do still see it once and a while and also the upgrade your flash player download as well
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Old 08-08-2015, 12:25 PM   #16
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I appreciate all the help and am following this very closely ;-)
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Old 08-08-2015, 01:02 PM   #17
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Trash

Low and Behold it happens again ;-( "Do not download this" it just popped up in my google chrome browser while I clicked on "New tab"

hxxp://lp.ilividnewtab.com/?lpid=4067&appid=257&subid=wRUFG9CP99FHBC8MGUTSH01L
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Old 08-08-2015, 01:13 PM   #18
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Trash

<content removed>
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Old 08-08-2015, 01:18 PM   #19
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Ok, I just want to clarify one more time. After the last fixes using FRST, and after running Malwarebytes Anti-Malware, you have still seen the fake blue screen? The reason I keep asking is, I've not seen the signs of what has been causing this over recent weeks.

Please run this online scan to help look for remnants.

In Microsoft Windows Vista/Win7, you must open the Web browser via a right-click using the Run as administrator command.

Go here and click 'Run ESET Online Scanner'.
  • If you are not using Internet Explorer, double-click esetsmartinstaller_enu.exe to install it, then click 'Run'.
  • Turn off the real-time scanner of any existing antivirus program while performing the online scan. Here's how
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • If using Internet Explorer, allow the ActiveX control to install when asked.
  • Once the components have downloaded, tick the option Enable detection of potentially unwanted applications
  • Click on Advanced Settings
  • Make sure that the option Remove found threats is unticked.
  • Ensure these options are ticked:
    • Scan Archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Next to 'Current scan targets: Operating memory, Local drives', click the Change... button.
  • UNTick all the boxes next to drives other than C drive. Operating Memory and C drive are all that should be checked. Click OK.
  • Click Start
  • Wait for the scan to finish.
  • When the scan is done, if it shows a screen that says "Threats found!", click "List of found threats", and then click "Export to text file..."
  • Save that text file to your desktop, and then copy/paste the contents in your next reply.
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Old 08-08-2015, 01:20 PM   #20
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Apparently you posted as I was posting.

PLEASE do not post live suspect links.

Also, there's no need for the entire EULA to be posted. I edited it out.

Stand by for additional instructions.
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