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This is a discussion on Phishing Virus within the Resolved HJT Threads forums, part of the Tech Support Forum category. I have a virus infection I can not remove. Everyday my AVG anti-virus pops up warning me of a phishing


 
 
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Old 02-10-2016, 03:24 AM   #1
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I have a virus infection I can not remove. Everyday my AVG anti-virus pops up warning me of a phishing virus attack. I remove the virus. I have updated and scanned the PC many times and no virus is identified. I have installed Malwarebytes and scanned, again no virus detected. Today eBay have advised my account has been compromised. The details must have been skimmed from my PC.

Any ideas how to get rid of this virus on the system?
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Old 02-11-2016, 12:42 AM   #2
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Hello hugomax,

We need to have a series of reports to determine the presence of malware. Please follow the instructions in our sticky topic New Instructions - Read This Before Posting for Malware Removal Help and post the requested logs in your next reply.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.
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Old 02-12-2016, 07:01 AM   #3
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I tried running DDS but it came back with the attached message of not being able to run in compatibility mode. any ideas how I should be running this app?
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Old 02-12-2016, 01:55 PM   #4
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Hello hugomax,

My name is Tolga and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

If you haven't already, please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.
First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
Please download to and run all requested tools from your Desktop.
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
My native language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

Now, let's get started, shall we?

Please do the below steps.

STEP 1


Please download AdwCleaner from here and save it to your desktop.

Click the green 'Download now @bleepingcomputer' button.
Run AdwCleaner and select Scan
Once the Scan is done, select Cleaning
Once done it will ask to reboot, please allow the reboot.
On reboot, a log will be produced. It can also be found at C:\AdwCleaner\AdwCleaner[C#].txt
Please copy/paste the contents of the log in your next reply.

STEP 2


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


Double-click to run it. When the tool opens click Yes to the disclaimer.
Make sure the Addition.txt button is ticked.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply.
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Old 02-13-2016, 04:12 AM   #5
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I have encountered problems at Step 2. I could not download the Farbar tool as per attached. Do you have any alternative instructions?
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Name:	virus100.JPG
Views:	24
Size:	18.2 KB
ID:	271786  
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Old 02-13-2016, 04:16 AM   #6
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These are the results from Step 1.
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File Type: txt AdwCleaner[C1].txt (5.9 KB, 15 views)
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Old 02-13-2016, 05:39 AM   #7
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Screen shots of AVG alerts
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Views:	28
Size:	58.6 KB
ID:	271818   Click image for larger version

Name:	virus2.JPG
Views:	29
Size:	57.0 KB
ID:	271826  
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Old 02-14-2016, 10:51 PM   #8
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Hello again,

Please do the following.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Double-click FRST64 to run it. When the tool opens click Yes to the disclaimer.
Make sure the Addition.txt button is ticked.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply.
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Old 02-15-2016, 01:36 PM   #9
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Scans as requested
Attached Files
File Type: txt FRST.txt (135.0 KB, 17 views)
File Type: txt Addition.txt (40.5 KB, 16 views)
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Old 02-15-2016, 11:43 PM   #10
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Hello again,

Thanks for the log and screenshots.

I see you have P2P software ( uTorrent ) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

A reference for the risk of these programs is here

I would strongly recommend that you uninstall it. You can do so via Control Panel >> Programs and Features

=========================================================

CCleaner

We do not recommend the use of registry cleaners, or the registry cleaner feature of CCleaner. Our colleague miekiemoes has an excellent writeup here

=========================================================

Please do the below steps.

STEP 1

We need to uninstall a program.

Press the Windows Key + R on your keyboard at the same time. Type appwiz.cpl and click OK.
Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of program to uninstall:

C:\Program Files (x86)\AVG Web TuneUp >>>> Please Read

STEP 2

Open Notepad (Start > All Programs > Accessories > Notepad).
Please copy all the text in the codebox below. (To do this highlight the contents of the box, right-click on it and select Copy. Right-click in the open Notepad and select Paste).
Save it as fixlist.txt next to FRST64.exe

NOTE: Both FRST64.exe and the fixlist.txt must be in the same location or the fix will not work.

Code:
CreateRestorePoint:
CHR HKU\S-1-5-21-531156662-2121441131-706769286-1001\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [lmjegmlicamnimmfhcmpkclmigmmcbeh] - hxxps://clients2.google.com/service/update2/crx
HKU\S-1-5-21-531156662-2121441131-706769286-1001\...\MountPoints2: {48ed6fe8-c207-11e5-be92-6894233c10ba} - "E:\AutoRun.exe" 
EmptyTemp:
Double-click FRST64 to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
Click the Fix button just once, and wait.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after the restart.
When finished, the tool will make a log (Fixlog.txt) in the same location from where it was run. Please post the Fixlog.txt log in your reply.

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
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Old 02-16-2016, 08:27 AM   #11
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Attached is the fixlog file.

step one failed. The AVG Web Tune Up app would not respond to the uninstall command.
Attached Files
File Type: txt Fixlog.txt (1.2 KB, 21 views)
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Old 02-16-2016, 11:02 PM   #12
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Hello hugomax,

Thanks for the log and information. Please do the following.

Launch Malwarebytes Anti-Malware

At the end of the installation, a database update will be performed.
On the Settings tab > Detection and Protection subtab, Detection Options section, tick the box Scan for rootkits.
Click on the Scan tab, then click on Start Scan.
A check for database updates will be performed.
After the update check completes, a scan will begin.
With some infections, you may see this message box.
'Could not load DDA driver'
Click Yes to this message, to allow the driver to load after a restart.
Allow the computer to restart. Continue with the rest of these instructions.
When the scan is complete, click 'Remove Selected'.
In most cases, a restart will be required and a prompt will be shown.
Wait for the prompt to restart the computer to appear, then click on Yes.

Posting the Malwarebytes log:

After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click Export.
Click Text file (*.txt)
In the Save File dialog box which appears, click on Desktop.
In the File name: box type a name for your scan log.
A message box named File Saved should appear stating "Your file has been successfully exported".
Click Ok
Attach that saved log to your next reply.
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Old 02-17-2016, 10:36 AM   #13
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mbam as requested
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File Type: txt mbam-log-2016-02-17.txt (2.3 KB, 13 views)
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Old 02-17-2016, 11:09 PM   #14
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Hello hugomax,

Please do the following.

Go here to run an online scannner from ESET. Windows Vista/Windows 7/Windows 8 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
Turn off the real time scanner of any existing antivirus program while performing the online scan. Here's how.
Click the blue Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the program to install the "OnlineScanner.cab" activex control by clicking the Install button
Once the activex control is installed, on the next screen click on Enable detection of potentially unwanted applications
Click on Advanced Settings
Make sure that the option Remove found threats is unticked.
Ensure these options are ticked
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
Click Start
Wait for the scan to finish
When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
Close the ESET online scan, and let me know how things are now.
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Old 02-18-2016, 04:13 AM   #15
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Hooray. No threats found.

Thank you so much for your help on this problem.

One thing before you leave. I post this potentially problem I might have with the use of the application Cloud Shield.

https://www.techsupportforum.com/forums/f112/cloudshield-encryptsync-software-is-it-legit-1094626.html#post6903994

From reading the article in the Washington Post it does say that the company that has developed this application could be exploiting Adobe Flash to implant tracking software onto a device.

Is this something to be concerned about? I unfortunately downloaded the application before noticing the article.

Thanks again for your help
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Old 02-18-2016, 11:41 PM   #16
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Hello hugomax,

You're welcome!

I do not know about the Cloud Shield. Therefore I can not give any advice. But you should not use if you have doubts about software. You already have an open topic on about it. You can have the help you need from other topic.

Congratulations. Your reports are clear. Let's remove all tools and logs that we use.


CLEAN UP

Please download delfix to your desktop.
  • Close all other programs and start delfix.
  • Right-click on delfix.exe and select " Run as administrator " to run it.
  • Ensure Remove disinfection tools is ticked. Also tick: Create registry backup, Purge system restore
  • Click Run
  • delfix will now delete all found traces of our removal process.
Note: The program will run for a few moments and then notepad will open with a log. No need to post this log.

=========================================================

MICROSOFT UPDATES

It is very important that you get all of the critical updates for your Operating System. Another essential is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help keep your computer from becoming vulnerable. It is best if you have these set to download automatically.

Turn on Automatic Updates in Windows 8.1

------------------------------------------------------

Make sure you backup your system, so possible reformatting in the future isn't necessary:

Backup and Restore - Microsoft Windows

------------------------------------------------------

PREVENTION

Please read the article below which will give you a few suggestions for how to minimise your chances of getting another infection.
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware, or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop

    WOT has an add-on available for IE, Firefox, and Chrome.
  • MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows 8.1 here
Keep your antivirus program and antispyware programs updated and scan with them on a regular basis.

Please respond to this thread one more time so we can mark this thread as resolved.
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Old 02-23-2016, 05:09 AM   #17
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Since this issue appears resolved, this topic will now be archived. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

Surf Safely and Think Prevention!
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